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Categories of Water Damage// SERVPRO of East Honolulu

2/1/2023 (Permalink)

Category 3 Water Damage. This is compromised materials that need to be removed immediately. It is showing signs of bacterial growth, and contains contaminates.

There are three different types of water damage that incur, these descriptions are based on the water loss source: where it came from. The most common sources here in East Honolulu are broken water, sewage pipes, defective appliances, storms/hurricanes or structural failures. 

      These disasters can happen to anyone whether it is on personal or commercial property. Understanding what category your water damage is allocated is crucial to understanding our solutions and treatments. 

There are certain steps needed to do the various kinds of water reparations and remediation. 

To understand the full treatment would also mean understanding your flooring and drywall drying status and damage. 

Category One: Clean Water 

This means that the water should not have any contaminants in it nor have ever been used. This kind of water would be found from overflowing sinks or broken pipes. This is the easiest water damage to deal with and poses little life threat. Other than the potential to grow mold if untreated. 

Category Two: Gray Water 

Cat 2 is called gray water because it has been used and carries waste products that are not human feces. This is water that isn’t exposed to animal fecal matter, and would occur in damages from overflowed washing machines and toilet overflows that were not filled with matter. It is more dangerous than category one water and can expose one to diseases and bacteria if consumed and/or touched. 

Category Three: Black Water 

Black water is the most dangerous water category for an organism's health. Category three water is unsanitary water that comes from floods or sewage. This water does possess bacteria fatal to health and equally possible chemical contaminants. 

These colorization of categories may not be accurate to your case of water damage, the color of water itself varies from each personal damage. 

  • Like one may have Cat.3 water damage from a storm, and the water drying is clear; it is still known as black water  because of the possible properties it possesses which are harmful to health. 

It should be equally known that the longer water sits it gains the ability to classify in a higher category. 

  • Water being soaked into your building materials and goods are exposed to the air and bacteria- consequently mold spores. The longer water is on a site the “dirtier” it gets. 

Thus mitigation is integral to preventing dangerous water damage to accrue on your property. 

  • This secondary damage can be seen as anything like musty odors to warped flooring, carpet delimitation or mold growth. 

We aim to save as much as your property as possible, the faster the water is removed-regardless of category- the less damages will occur. Knowing these categories also determines the final treatment of the affected area. 

  • Keeping mold prone ceilings are harmful in the long run especially to your quality of life. 

Removing it as soon as the damage happens saves you money over time. 

SERVPRO of East Honolulu prides itself in creating a service that helps you along the way of the whole restoration process. 

"Like it never even happened."  Call us, 24/7, at (808)395-9545

SERVPRO of East Honolulu is Ready For All Natural Disasters

1/20/2023 (Permalink)

Our 24/7 Promise 

SERVPRO is a trusted company name in the Remediation and Restoration Industry for a reason. That is for our promise of quality service and our transparent processes. SERVPRO of East Honolulu embodies these qualities as we aim to solve all mitigation disasters. Handling flooding emergencies, water, fire, and storm damage that harm businesses consequently the quality of your life. Whether it is a holiday or weekend, when we are sleeping or going fishing, we’ll answer your call with assurance.  

A Local Business 

We are huge proprietors for the local businesses in our East Honolulu community. Hence, we prioritize our local businesses and because we are also locally owned and operated. Our response times are quicker than corporations with remediation teams. Additionally we host local jobs for local people sourcing, many of our supplies from small businesses. Small businesses help communities and we are proud to serve East Honolulu. 

Skilled in Water Damage Reparations 

Although not commonly thought of, water is very invasive and very well absorbed by building materials. If not treated immediately your “compromised materials”- nonfunctioning materials due to water- can also damage your originally good materials. Water causes problems for walls, furniture, soft goods, floors...etc it does not discriminate. SERVPRO of East Honolulu are franchised professionals who show up ready to extract water and the processes thereafter. 

Call us at (808)395-9545 for any questions or concerns.

Candles and Incense

1/13/2023 (Permalink)

candles As many of us received candles as gifts for the holidays, it's wise to be cautious prior to use.

Candles and incense are often used to create ambiance or help celebrate a special event, but they are open flames that pose a threat of fire. Most candle fires take place in the bedroom, and many occur when candles are left unattended. In addition, the winter holidays and New Year’s Eve are peak times for candle fires, so be sure to exercise caution when celebrating with open flames.

Candle and Incense Basics

  • Remember: candles and burning incense are open flames, and the safest option is not to have them in your home
  • Never leave candles or incense unattended, and always extinguish them before leaving the room or going to sleep
  • Keep candles and incense away from curtains, clothing, books and newspapers, and other combustible items
  • Keep candles and incense away from flammable liquids (i.e., alcohol, oil, etc.)
  • Use durable candle holders, which are made of non-combustible materials, are big enough to collect wax drippings, and don’t tip over easily
  • Trim candle wicks to one-quarter inch, and maintain this wick length throughout the candle’s life
  • Extinguish taper and pillar candles when their wax melts down to within two inches of the holder, and extinguish votives and other encased candles before the last half inch of wax starts to melt
  • Use flashlights during blackouts instead of candles, and always avoid carrying lit candles whenever possible

Smart Home-Owners Add These Three Clauses in Case of a Fire Emergency

1/1/2023 (Permalink)

Your Lease Has Your Back When Disaster Stikes Keeping honesty and transparency at the fore front of communication is integral in keeping your property and assets safe during troubling times.

Ensuring Safety for your Home and Tenants is Integral in Saving Money, Time, and Confusion

It is important to ask questions on emergencies before disaster strikes. Such as who is responsible for fire damage on your rental property, how are the costs delegated? 

The easiest way to avoid confusions and uncomfortable conversations is simply stating them in your lease. Making these clauses in your agreement keeps you protected and your tenant notified.

  1. Tenant(s) Need Rental Insurance

Adding into a renter’s lease that rental insurance is needed, stops uncertainty in its tracks. Rental insurance usually covers natural disasters such as fire damage. This ensures if there is an emergency then the renters goods are taken care whilst the restoration process happens. 

It also means that the tenant(s) can stay elsewhere paid by the insurance. That if a fire hits, the renter acknowledges their proper procedures to take place for their goods and personal safety. 

  1. Create a Guideline for Momentary Housing

Although most renter’s insurances cover temporary housing, especially in East Honolulu where most end up in hotels for the duration of restoration. Transparency is key to maintaining a healthy relationship model with your tenant and property. 

Clearly creating an outline of what happens when your property is unlivable based on questions like if rent is taken care of the time repairs take creates clear boundaries before they are needed. Misunderstandings cause disillusions, the last thing you need as a property owner. 

  1. Set Expectations for Repairs

Sometimes repairs can be costly with new materials, technicians, and time. The time it takes during restoration differs, when it becomes an indefinite period with inhospitable conditions; that should be outlined within the lease. For the safety of your tenant, whether that is refunding their deposit to live elsewhere or paying rent to live on your other property. Making it blatantly clear for your renter should be your initial concern when leasing your property, not when emergencies happen.. 

Your renter and you alike have numerous variables to worry over above a fire. A lease clearly outlining scenarios that are inherently tricky diminishes both of your worries. Leading to no disagreements- as they already signed the lease to live on your property. And if anything occurs SERVPRO of East Honolulu is there. 

Call us at (808)395-9545

The Cause Behind Mold Odor in Eastern Honolulu

8/15/2022 (Permalink)

It is not uncommon for mold to accrue overtime in Hawai’i especially in eastern Honolulu. On our beautiful island, the damp summers, and ocean breezes are breeding grounds for toxins like mold or bacteria. Mold is a danger to all life forms, and needs the utmost care when being remedied. Thriving in damp areas that tend to be confined, it may be hard to even spot mold growth or spores. Additionally, mold can survive both in the air and on materials. Any biodegradable material, such as wood, dry wall, clothing, and flooring. 

Before we enter the site for mold, residential and commercial owners alike can probably smell the problem. It might not be visible to the naked eye but there is a chemical that produces this smell: mycotoxin. This chemical emitted by mold spores tends to spread rapidly.  

Mycotoxins have a very distinctive, malodorous odor with musty, swampy, or grungy notes. Mycotoxins attribute dangerous properties from being a microbial volatile organic compound-MVOC. Meaning a few defining characteristics: 

  • It is toxic, it is secretion from mold 
  • The scents vary with each mold type 
  • Potency of this toxin differs with each type and amount of mold 
  • It clings to skin and hair, this exposure is toxic 

One of the main reasons as to why mold is a dangerous toxin that must be thoroughly cleaned is because of mycotoxins that mold spores release. For the sake of sanity some people simply remove the odor by masking it. Using perfumes, air freshers, or cleaning physical manifestations of mold. This only mitigates your smelling pleasures, whilst the mycotoxins are in the air. 

SERVPRO of East Honolulu utilizes the newest technology to combat natural disasters and messes. One of them being HEPA air filtration devices. Cleaning furniture, clothing, and surfaces can get rid of your mold with the proper chemicals… but with mold it is simply not enough. Mold is an airborne spore meaning that although your surfaces are clean, the mold infestation can still be there. Using a HEPA filter takes the toxins in the air to be sucked into it and stay in the filter. This filter also takes care of the lingering odor even when everything else is disinfected. Bleach is not a good cleaner for mold, it does not get into porous materials like wood. 

Call the professionals if you smell mold in your residential or commercial property in Eastern Honolulu. SERVPRO of Eastern Honolulu prides itself in holding IICRC cleaning standards. We also work with the state in passing properties as livable situations once we clean for mold. Mold remediation is no easy feat, and SERVPRO of Eastern Honolulu is here every step of the way. "Like it never even happened." 

Hawaii Hurricane Season

7/8/2022 (Permalink)

As we all know, Hawaii weather is very dynamic and can change for the worse in a very short period. With hurricane season in Hawaii running from June 1 through November 30, proper preparation is important to ensure the safety of you and your family.

The National Weather Service will issue a Hurricane Watch if there is a threat of hurricane conditions within 36 hours. A Hurricane Warning is issued when sustained winds of 74 mph or more are expected in a specified area in 24 hours or less. A Hurricane warning can remain in effect when dangerously high water or high waves continue, even though winds may be less than 74 mph.

In the event of a hurricane, it is recommended to be prepared and assembly your Disaster Supply Kit. Non-perishable food, water, supplies and equipment should be assembled in one central location. 

Create a Family Disaster Plan. In case of evacuation, make plans in advance to stay with friends or relatives who live inland or on higher ground. Learn the recommended evacuation routes from your home. Local broadcast stations or authorities will give the safest routes or to learn them ahead of time, contact your local emergency management office. Program important numbers into each family member's cellular phones and make a list of valuable possessions.

When a Hurricane Watch is issued for your area, check your Disaster Supply Kit and replenish anything that may be missing from your kit. Check and restock your supply of water if necessary. Make sure your car has a full tank of gas and is ready to go or if you have made arrangements for a ride, contact that person to reconfirm. Gather emergency papers in your home such as birth and marriage certificates, wills, insurance policies, deeds, etc. Place them in a waterproof container with your non-perishable food supply or put them in your safe deposit box.

For senior citizens, store at least a two-week supply of any medicines you may take. Also, be sure to have an extra pair of eyeglasses as well as extra hearing aid batteries.

If a hurricane is about to strike and you have not reached an emergency shelter, emergency procedures include taping or boarding up windows (or installing storm shutters), stay indoors and away from windows (even secured ones), shut off your main gas valve and the main power switch, and don't use your telephone or vehicles except in an emergency.

Make sure all objects on your lawn or patio are properly secured so that they cannot be picked up and carried away during high winds. Items such as: lawn furniture, garbage cans, garden tools, toys, signs, and other items can be very harmful and become missile-like weapons during high winds.

And lastly, ensuring the safety of all your loved ones also means making sure your pets are safe. Make sure your pets have received all their vaccinations. In case of an evacuation, pet shelters may require proof of vaccinations. Keep a current photograph of your pet as well as a collar with identification and a leash. Have a properly sized pet carrier for each animal. A proper pet carrier should be large enough for your animal to stand and turn around in.

You Want SERVPRO of East Honolulu to Mitigate!

4/1/2022 (Permalink)

On the tiny island of O'ahu, comparably, there are a vast variety of restoration companies. With the sea of information the internet offers, it seems like they are drawing each other out with the same guaranteed processes. SERVPRO of East Honolulu boasts many admirable traits that stick out from our competitors. 

SERVPRO of East Honolulu is Locally Owned and Operated 

As a franchise of SERVPRO we are locally owned but nationally supported, with a vast array of resources from our SERVPRO ohana. The years and experiences have shaped our company to accommodate our clients needs however niche it may be. 


We are up to code for three entities, the state of Hawai’i, the IICRC and additionally SERVPRO headquarters. Having access to the best information out there on property restoration we can dry out, clean up, or remove parts of your house… "Like it never even happened."


Our Eastern Honolulu crew is growing with each year! We boast about our IICRC trained professionals, they are the backbone of our production integral to our customer’s safety and happiness. Disaster waits on no one, but we do! That is why we offer a 24/7 open phone line for emergency purposes. So even if the worst happens, we are second behind the authorities.  

Preparing for Thunderstorms in Hawaii Kai

4/1/2022 (Permalink)

After the Storm is When the Flowers Bloom, make sure that yours stays that way by being prepared for one!

While springtime on the beautiful island of Oahu has its perks, so do our thunderstorms. 

Which come in all kinds of varieties: where as some part of the island is sunny with a slight drizzle, thirty minutes away there is rolling thunder and a sky caped with gray clouds. 

Knowing certain tips may prevent storm damage, saving your infrastructure to see another rainy day. 

Storms in Hawaii always have the capacity to wreak havoc on properties irregardless of stature and cost to build. Consequently- it is equally important for everyone to understand the capabilities thunderstorms have in relation to their home, property, work, or all. There are many symptoms of thunderstorms that can easily cause damage such as- downpours, hail, high winds, flash flooding, down trees, power lines…etc. Lightning is one of the most deadly reasons why thunderstorms should be taken seriously, as they are the most imminent natural disaster threat. Invariably less than hurricanes or tornadoes, other natural weather patterns that cause extreme damage. 

It is a mindful habit to be connected with the island news, knowing weather patterns, traffic accidents, or general well-being information makes your job a lot easier in regards to preparation. 

One of the easiest ways to make your property storm ready is to remove all objects that could be objectively raised off the ground if there were fast trade winds. Especially the families closer to the beach will have more peace of mind if all contents outside are stored away safely. 

The best way to ensure that your contents are put away before a storm is to make a list of goods you know are outside. That way whenever there is a projected thunderstorm, or you start to hear the rolling clouds, there is no frazzled- half-hazardly scrambling occurring. Just a calm collection with a peace of mind… and maybe some tea! 

Another way to protect your home from a thunderstorm is to make sure all your doors, windows, anything with potential to harbor anything from outside. Sealing windows, keeping doors locked through thunderstorms is a barrier between you and the chaos outside. If not contained storms may take a life of their own, hurling objects towards anything happening to be in the way. 

Lastly, another great way to ensure that you have safe passage through a storm is to keep on top of your properties' greenery. Plants, shrubs, trees, they all have the potential to cause harm and destruction. Make sure that your property is trim and tidy. These can be fuel to the fire of a thunderstorm. Flying debris is no job especially if it is a 10ft tree limb. 

Preparing, planning, devising an emergency plan for anything can seem like an uphill, arduous, anxious battle property owners and renters alike may not have life to think about. 

But, you might not have to see us if you are prepared. And if you do end up at our door, or your door ends up hitting your property SERVPRO of East Honolulu is here to help. 

Contact us whenever, however. We respond quickly via phone or our office email. 

When disaster strikes no one can truly predict the outcome, SERVPRO of East Honolulu can help you with an agreeable one after the storm. 

And when the flowers are soaking the divine rain, while your house may be hit with beach chairs after another; we will work hard to ensure it looks…"Like it never even happened." 

Call us at (808)-395-9545

Dryer Safety Precautions

3/31/2022 (Permalink)

Dryers are an everyday conventional tool that is usually harmless. 

But thousands of American homes, including ones in Hawai’i are privy to a dryer fire lest one continuously keeps these in mind. Throughout the lifetime of your dryer, there are many reasons that can go ary and leave someone with soot and smoke. 

SERVPRO of East Honolulu accommodates our customers when disaster strikes. We can clean everything the fire touches, repair and replace your damaged materials. All the while keeping your contents safe and clean either in our storage or a storage brand we trust. 

But before we ever go out… you can keep your home safe from a fire, here are a few tips to ensure you don’t ever see our technicians for a dryer fire. 

  1. Precautions must be taken even while installing the dryer. It is important to understand the electric capacities of both your house and dryer. Most fires occur from the lack of maintenance.    
  2. Continuously cleaning your dryer is the best way to mitigate a fire. Most dryer fires are started by the lint accumulation in the lint trap. When there is too much lint it is more prone to catching a flame. Every few uses the lint trap should be cleared, that way down the line everything is safe. The back of the dryer may also contain buildup, cleaning your exhaust/vent pipe 2-3 a year is also crucial to maintaining safety. 
  3. Properly using your dryer is the most important tip for safety. Overloading your dryer means there are too many clothes to dry and is also dangerous. Make sure that rubber, plastic, foam and other flammable chemicals are not placed into the dryer. This is a known way to cause fires. Other chemicals to consider when putting your clothes in the dryer are alcohol, gas, and other liquids that hold the potential to start a fire. 
  4. Routinely checking on the health of your dryer will ensure that it is in the best shape possible. 
  5. One should change their dryer every 5-10 years. 

Dryer fires are completely preventable if homeowners and renters alike understand the maintenance needed to properly utilize these machines. One can not always be on top of danger, so if a dryer fire does occur… Do not hesitate to call SERVPRO of East Honolulu. We are available 24/7 for emergencies at (808)-395-9545

Common Instances of Water Damage

3/28/2022 (Permalink)

There are four general reasons as to why water damage occurs in a residential property- whether it is an apartment or house alike. 

Indicators of water damage are universal, yet the whole restoration process needs to be curtailed to the niche property it occurs on. 

That’s why you contact us, SERVPRO of East Honolulu when disaster strikes. We can ensure that the proper treatment is issued for your home, and your ohana is safe… "Like it never even happened."

These are the four main causes of water damages we encounter in the East Honolulu area. 


Water build-up is the silent yet deadly handling of water damage. It comes over time, slowly, without the owner noticing the longest. Any amount of leakage from your pipes increases your water bill. Water pooling from the resulting leak tends to also remain hidden to any user of the pipes. Virtually, most leaks have to be sought after. Which is why a spike in your water bill is the best indicator of a leak without physically seeing it. Habitually look at any of your pipes, if there are any too cool areas inside your home or mold growth in dusty corners. It makes all the difference catching a water leak sooner rather than later.  

Broken Pipes 

The most destructive way a home can receive water damage. This is caused by high-pressure and a small hole in the pipe.Even the tiniest of cracks can cause a pipe to burst if over exerted. In a matter of hours, or minutes your whole property can be flooded with any pipe's contents. 

Weathered Materials 

Weather wear can also lead to various water damages, make sure that you know your local weather. As it is different for different parts of the island. Make sure that you are proactive in protecting your housing materials. This is the best way to stop damage. It is not fun being prepared for the worst case scenario, but it is always better to be overdressed than under. 

Faulty Appliances 

The last most common water damage we are going to talk about are malfunctioning appliances. Anything from an outdated refrigerator or copper pipes can be considered faulty appliances. There are tons of building materials that are outdated or ineffective after a while, which can cause major issues. Make sure that your house is refurbished to maintain the integrity of your property. 

But if all else fails, your friendly, neighborhood technicians are always willing to come help clean it up… "Like it never even happened." Call us at (808)-395-9545 with any questions, comments, or concerns.