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ACT FAST WITH FLOOD DAMAGE

5/1/2021 (Permalink)

clean up Stop the Water Intrusion & Contact SERVPRO of East Honolulu 808-395-9545

Most people would be surprised at how common water damage is in homes and businesses across the United States. Remember, it’s not always a storm or flood that causes water damage, but more common causes like burst pipes, sewage backup and HVAC leaks.

Water can find its way into the walls, floors, ceilings, furniture, and other belongings, and the degree of damage increases exponentially the longer it is ignored. That is why quickly addressing flood and water damage repair is so important.

So don’t hesitate, instead, have a clear plan in mind if your property faces water damage. Having a reputable restoration company on speed dial is our number one tip.

WHY YOU NEED TO ACT FAST

SECONDARY DAMAGE

The fact is that the longer water damage sits without drying out or repairs being made, the more damage it may cause – known as secondary damage.

COST OF RESTORATION

The longer you wait to deal with flood or water damage restoration, the more expensive the job can become. This is because more of the property will become damaged in the wait, and more extreme restoration services may be needed.

In addition, ignoring water damage for some time may cause problems with your insurance – therefore increasing costs.

MOLD ISSUES

The longer water sits on your carpets, walls, floorboards, ceilings, etc. the higher the chance that your property and contents may be faced with mold and mildew issues.

STEPS TO HANDLE A WATER EMERGENCY

Stop the Water Intrusion & Contact SERVPRO of East Honolulu 808-395-9545
 
If safe, you want to stop the water damage from escalating by getting to your water valves and shutting them off immediately. Then, contact a professional restoration company to help.

Call Insurance
 
Insurance companies can help with water damage emergencies. Often they will have the details of reputable restoration companies on hand, and they can help you navigate making a claim. It is also good to call them and find out what steps they require you to take. In the meantime, take photos of the damaged areas and all affected valuables for your records.

Drying Out
 
If you can, start drying out your home or business within 24 hours. This will help in managing and limiting the growth of mold and mildew. Remove all furniture and rugs and put them out to dry. Bring in fans and dehumidifiers where possible. Call a flood and water damage restoration company for further help, as drywall, insulation, flooring, baseboards, etc. may need to be removed and replaced to prevent mold growth.

Cleanup and Restoration
 
The truth is that drying out your property after water damage can take a lot of time and effort, as well as specialized equipment. This is another reason why using a reputable flood damage restoration company is a good idea. Calling professionals is the best way to handle any complications and problems that emerge from water damage.

WHY SERVPRO?

5/1/2021 (Permalink)

CLEANING The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

MISSION STATEMENT
To develop a team of quality people who focus on excellent service, fairness and mutual respect.

VISION STATEMENT
To be the premier cleaning and restoration company in the world.

PURPOSE
To help entrepreneurs succeed.

CORE VALUES
Believe in a Dream Grow Relationships Share the SERVPRO® Story Financially Frugal Follow the System


Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO franchise professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO franchise professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

7 MOST COMMON CAUSES OF RESIDENTIAL WATER DAMAGE

4/23/2021 (Permalink)

About 40% of all homeowners have experienced a loss from water damage. It can spread contamination, ruin your paint and damage your wood. The good news is that 93% of all water damage could have been prevented with the right knowledge. How can you protect your home from residential water damage? Here are seven ways to prepare.

1. DAMAGED PIPES

Plumbing systems, especially in older homes, are susceptible to stoppages and damage. To prevent plumbing problems before they start, be on the lookout for cracks, bulges, stains and other signs of moisture on your ceiling or floors. If you spot a leak, it could be a sign that there is damage in other areas as well. Spikes in your water bill could mean you have additional damage to your landscaping, flooring and foundation. Look out for pipes in areas prone to collecting water, such as crawl spaces, cabinets and attics. If you see any signs of water damage, call a plumber right away to avoid larger problems in the future. Be sure to check and insulate your pipes every year before winter begins. Pipes can rupture and freeze within a few hours, soaking your entire house. 

2. APPLIANCES

As appliances get older, their pipes can rust and their hoses can weaken. Dishwasher leaks can leave an unwelcome puddle on your kitchen floor. Common causes include worn gaskets, broken doors and clogged drains. It can cause damage to your tile, electrical wiring and paint.

Flooding caused by washing machines is usually caused by leaky hoses. The leak can worsen over time and cause damage to your home. A washing machine valve shutoff kit can prevent the six gallons of water per minute from flooding into your home.

Refrigerators produce a lot of access water that can pool on the bottom of them. Drain lines can also become clogged. If there is a leak in the water supply line that feeds your ice machine, you could come home to a lot of standing water. To prevent your refrigerator from flooding, be sure that it is well insulated. Make sure that you do not move it in and out of its normal position too often, and inspect it regularly for leaks.

3. CLOGGED DRAINS

Bathroom and sink drains can become quickly clogged with dirt, grease, hair and other substances. Pipes can break down, and structural damage is common. If drain clogs are not cleared, problems such as disease, sickness and aggravated health conditions could occur. If left unchecked, clogged drains can cause damage to other places in the home. For example, a clogged toilet can back up into your sink. You may even warp the floorboards and wall support. Small screens can help keep unwanted materials from clogging drains. Pouring boiling water down your drain once a month can help dissolve grease, soap scum and other debris before it clogs your pipes.

4. NATURAL DISASTERS

Hurricanes, breaking dams and snowstorms can all bring excessive water into your home, causing it to flood. Large amounts of water can’t be absorbed by the land, and may overflow into your home. A flood alarm and warning system can help you protect your home against a natural disaster. If you live in a coastal area, be sure to purchase additional flood insurance. Some folks living in flood-prone areas raise their homes on stilts to prepare for floods. Others install foundation vents or sump pumps. You can also grade your lawn away from the house. Make sure you know where the water main is and shut it off when you leave for an extended period of time. This way, you will not come home to any unwanted surprises.

5. HVAC UNITS

Heating, ventilation and air-conditioning systems within your home can cause floods. Be sure to have these systems inspected and cleaned regularly. If you know there is an impending storm, shut off your central air conditioning to prevent damage and risk of electrocution.

6. SUMP PUMP PROBLEMS

If your sump pump stops working, you could have a major flood in your basement. You will then have to deal with mold growth, water removal and bacteria. To keep your sump pump working optimally, always make sure that it is standing upright. Be sure that the vent hole in the discharge pipe is clear. Your outlet pipes should be joined tightly together and drained out at least six feet from your location. If you notice any leaks in your sump pump, call a professional immediately.

7. STRUCTURAL DAMAGE 

Moisture dripping through your concrete and crawl spaces can lead to mold and rotting. Check your home regularly for these signs. Cleaning your gutters regularly and maintaining your trees and vegetation will keep unwelcome water from damaging your walls and foundation. You can also install flood protection devices, such as an alarm that goes off when it detects moisture. Make sure your home’s water pressure is not too high. If it is, pipes and hoses can fail under the pressure. You can install a water pressure gauge to help you keep it even. A water pressure regulator can help you in homes where the water pressure cannot be controlled.

PREVENTING RESIDENTIAL WATER DAMAGE

Residential water damage can be caused by natural disasters, clogged drains or damaged pipes. With the right precautions, you likely won’t have to worry about water damage for years to come.

Different types of Storm Damage

4/16/2021 (Permalink)

storm Water or Flood Damage? Call Today – (808) 395-9545

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (808) 395-9545

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Restoration Depends on Water Type

Specific steps must be taken to reduce property destruction, depending on the type of water damage. According to the Institute of Inspection Cleaning and Restoration Certification (IICRC), who sets the standards for the cleaning industry and water damage restoration training, there are three levels or types of water involved in damages. They include:

Category 1: Clean water

This water damage is from sanitary sources, such as an overflowing sink or tub, burst water pipes, failed supply lines to appliances, drinking fountains, or vertical falling rainwater.

Category 2: Grey water 

This water is from sources that could make you uncomfortable or ill if ingested. Washing machine, dishwasher, or urine-tainted toilet overflows belong in this category.

Category 3: Black water

This is the worst classification of water and could cause severe illness if ingested. Sewer backups, flooded rivers, feces-tainted toilet overflows, or stagnant liquid that has bacterial growth are all examples of black water.

Let SERVPRO of East Honolulu Save Your Home and Belongings

Seeping water damage is progressive, pervasive and can mean valuable objects or keepsakes may become permanently damaged. The professionals you find at SERVPRO are trained on how to handle the various types of water damage. Once they arrive on the scene at a home or business, they quickly assess the situation and start the restoration process in these three areas:

  • Aggressive cleaning: Wall cavities and other surfaces are pressure washed with a detergent solution. Salvageable materials are flushed and thoroughly disinfected.
  • Moisture detection: Not all water damage is visible to the naked eye. Water trapped in structural cavities may require sophisticated detection equipment to mitigate odors, prevent mold growth and minimize structural damage.
  • Rapid structural drying: Mold begins growing on soggy surfaces within only 24 to 48 hours. Rapid drying, all the way down to the building’s substructure, is necessary to restore pre-flood conditions.

After your home floods, you may think your home and its contents are beyond hope, but many of your furnishings and belongings can be restored. With professional restoration help, your flooded home can be cleaned up, dried out, rebuilt, and reoccupied sooner than you think.

Awards & Recognitions

4/9/2021 (Permalink)

RANK numbers for SERVPRO over the years 2018 Entrepreneur 500 Franchise Ranked #1

As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields. View our latest awards or some of our past awards below for a sampling of SERVPRO’s awarded achievements.

2008

Wall Street Journal
Top 25 Highest Performing Franchises
Top 25 Franchise Brands for financial strength and success

American Society for Training and Development (ASTD)
Golden Torch Award for Innovation in Practice (Franchise Training)

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #28 in the Annual Franchise 500
Ranked #66 in fastest growing franchises
Ranked #4 in Top Home-based Franchises

For National Advertising
Gold Addy Award in Television Advertising

2007

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #25 in the Annual Franchise 500
Ranked #100 in fastest growing franchises
Ranked #4 in Top Home-based Franchises

2006

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #43 in the Annual Franchise 500
Ranked #73 in fastest growing franchises
Ranked #8 in Top Home-based Franchises

2005

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #8 in Top Home-based Franchises
Ranked #34 in the Annual Franchise 500
Ranked #75 in fastest growing franchises

For National Advertising
Silver Addy Award in Print Advertising

2004

Entrepreneur Magazine
Ranked #1 in the Franchise Restoration Services
Ranked #33 in the Annual Franchise 500
Ranked #8 in Top Home-based Franchises

For National Advertising
Gold Addy Award in Television Advertising
Silver Addy Award in Radio Advertising
Gold Addy Award in Advertising Elements Advertising

2003

Entrepreneur Magazine
Ranked #33 in the Annual Franchise 500
Ranked #44 in the Fastest Growing Franchises
Ranked #7 in Top Home-based Franchises

2002

Entrepreneur Magazine
Ranked #41 in the Annual Franchise 500
Ranked #2 overall franchise in Upholstery & Drapery

1997

Entrepreneur Magazine
Ranked #9 in the Top 101 Home-based Franchises
Ranked #23 in 100 Fastest Growing Franchises 

Franchise Times
Ranked #9 in the Business Service Franchisors

Income Opportunities
Franchise Relations Award*
*One of only 32 franchisors in the country to be given the honor this year

Franchise Times
Ranked #33 overall in 200 Listing
Ranked #2 in the service business category

1996

Franchise Times
Ranked #41 out of all franchise opportunities

Success Magazine
Ranked #27 in Franchise Gold 100

1995

Business Start-Ups
Ranked #11 of Top 150 Low Investment Franchises

Franchise Buyer
Ranked #39 of 200

1994

Success Magazine
Ranked #9 in Franchise Gold 100

1991

Nashville Business Journal and Owen School of Management
Small Business of the Year Award

Dunn and Bradstreet
Ranked #9 Franchise Opportunity overall

Common Issues that Lead to Toilet Leaks

3/30/2021 (Permalink)

 Here at SERVPRO of East Honolulu we have seen all toilet leaks under the sun and the water damage that comes along with them 

Toilets are one of the most dependable household appliances-justly so- as they are also the most used and built to endure decades. 

Although they are reliable, certain parts of a toilet are more prone to wear and tear. These tend to cause toilet leaks more so than other components. 

Here are some common parts/places that usually cause toilet leaks:  

1. Base issues

  • Loosened closet bolts  
    • These are the bolts nearest to the floor and are almost underneath the water tank. 
    • One can often denote it is a bolt issue when your toilet is rocking or feels "loosened" to the base of the foundation. 
    • Although, tightening the closet bolts will fix your issue of a leaking toilet. If you tighten these bolts too much you can damage your porcelain which is irreplaceable. Cracking your porcelain structure requires a whole new toilet. 
  • Cracks on a toilet bowl 
    • Cracks on porcelain automatically means to replace the whole toilet or to seal the cracks with epoxy.   
      • Hairline fissures can be fixed with epoxy, which can be hazardous to any organisms health and must be done with great care and utmost respect for epoxy instructions. 
      • Multiple hairline cracks mean that the toilet bowl needs to be replaced. And your toilet will be more prone to breaking randomly and releasing its contents.
  • Broken Wax Seal  
    • Wax seals can be often tricky as they are not seen superficially at first. Wax seals maintains that the water going in and out of the toilet every time one flushes stays in the pipes. When they are broken or worn down, they slowly release water and warp your flooring. 
    • Wax seals can crumble, dry out, or flat out fail, this can happen over time or even prematurely. Also, a wobbly toilet denotes occasionally a broken wax seal/ring. 
      • This can be replaceable and an easy fix, yet they can be the most dangerous. As they actively participate in facilitating the efficiency of water and waste to the pipelines; they can cause the most damage to one's own property and can even cause rotting because of the frequent leaking water.  

2. Continuous Water Running the in the Septic Tank 

  • There are many reasons as to why there would be running water in a septic tank, more so than needed to be efficient. This can also increase your water bill as there is a continuous flow of water going on in your toilet 
  • Water level in the tank is created by an adjustable float that produces the strength of the water pressure in flushes. Floats that are set too low make weak flushes, and ones set too high can cause water to spill the overflow tube and will not properly stop the fill valve from shutting off.  
  •  Once the float is set to the proper level for your toilet, make sure that the chain attached is untangled so the flapper can close properly. If water is still running after regulating the float and the chain, one needs to replace the flapper altogether. 

3. Shut-Off Valve Leaks 

  •  It is very rare for one to use the shut-off valve, over repeat usage or usually over time the washer inside the valve can harden with the deposit of minerals from water overtime. Changing out the washer can be imperative to the continual usage of your toilet. 
  • Another way that shut-off valve leaks from a nut that becomes loosened overtime. Tightening the packing nut, usually stops the continual leaks. 

It is imperative to understand the toilet parts and the integral usages of them, acknowledging the more frail components will save you money and time. 

And if there is water damage, and one hasn't caught it in time- as some of these leaks can exponentially increase in damage as the days pass, and it goes unnoticed... 

SERVPRO of East Honolulu is here to help, with water extraction, removal of damaged infrastructure, and the overall repair job. 

Ceiling, Floor, and Wall Cleaning

3/26/2021 (Permalink)

cleaning Need Professional Cleaning? Call Today (808) 395-9545

Ceilings and Walls

Ceiling and wall cleaning should be part of the cleaning maintenance of your home or business. You should also clean walls before painting so that the primer and paint can adhere properly. Whether you are preparing to paint or just looking for professional cleaning, SERVPRO of East Honolulu can help.

Ceilings and walls are exposed to dirt and dust, pet dander, cooking oils and grease, cigarette smoke, and other contaminants. Your heating and air conditioning system can distribute these contaminants throughout your property. Learn more about air duct and HVAC cleaning.

Using SERVPRO’s time-tested and industry-approved steps, along with our proprietary cleaning products and methods, we strive to restore your ceilings and walls without the need to repaint or refinish and to help the entire property smell fresh.

Need Professional Cleaning? Call Today (808) 395-9545

Hard Floors

Hard flooring, like hardwood and tile, is often used in today’s homes and commercial properties. At first glance, hard flooring appears to be easy to clean, maintain, and restore. However, these materials tend to have soil accumulate over time, and eventually you’ll need professional cleaning to remove this buildup.

We have specialized training in time-tested and industry-approved cleaning methods. Also, our proprietary cleaning system allows our Professionals to properly clean and restore your floor’s original beauty.

 

SERVPRO® Named a Top 10 Franchise Amid Coronavirus Pandemic, Active Storm Season

3/10/2021 (Permalink)

Franchise top ten logo SERVPRO® Named a Top 10 Franchise Amid Coronavirus Pandemic, Active Storm Season

Cleanup and restoration company attains #10 ranking in Entrepreneur Magazine’s 2021 Franchise 500 rankings

Gallatin, TN, February 18, 2021 –  For the first time since 2016, SERVPRO, a cleanup and restoration franchise company, has been named a Top 10 overall franchise opportunity in the nation by Entrepreneur Magazine, as well as the #1 position in the cleaning and restoration industry for nearly 20 years in a row.

“In 2020, SERVPRO franchises across the U.S. and Canada responded to numerous natural disasters such as hurricanes along the Gulf Coast and East Coast and wildfires in the West. But it was the launch of SERVPRO’s new disinfecting and COVID-19 cleanup service that tested and proved the company’s resolve,” CEO Rick Isaacson said.

“SERVPRO’s #10 overall ranking is a result of the hard work our franchises, their crews, and our dedicated headquarters team put in while many businesses were not so lucky,” Isaacson said. “So many businesses were negatively impacted, slowed, or closed due to the pandemic. When COVID forced much of the world to slow down or step back, our team stepped up and did what it took, whether that was cleaning businesses so they could reopen safely or disinfecting first responders’ vehicles – many of those at no cost – to give back to those working every day to keep us safe.”

The company’s most common revenue lines come from residential and commercial fire and water cleanup and restoration. Franchises respond to natural disasters such as wildfires and hurricanes, including a record-setting 2020 storm season. “We’re basically a first-response company, so we go in when everyone else is running out,” Isaacson added.

The Franchise 500 list uses objective and quantifiable measures of a franchise operation to help would-be entrepreneurs identify franchise investment opportunities. The evaluation process is based on what the magazine calls “The Five Pillars of the Franchise 500©”: Costs and Fees; Size and Growth; Support; Brand Strength; and Financial Strength and Stability.

“SERVPRO was founded in 1967 as a painting company. Today, we are a mature restoration services organization with more than 1,900 individually owned and operated franchises under a single brand,” Isaacson said. “Our franchisees respond to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Maintaining our position for more than two consecutive decades as the best franchise opportunity in our category on the Entrepreneur Franchise 500 list validates our long-standing strategy for growing our brand: investing in franchisee training and support and doing whatever it takes to help entrepreneurs succeed.”

Expertise | Best Water Damage Restoration Services in Honolulu of 2021

3/5/2021 (Permalink)

best ranked image Expertise | Best Water Damage Restoration Services in Honolulu of 2021

SERVPRO of East Honolulu

SERVPRO of East Honolulu offers residential and commercial restoration and cleaning services in the greater Honolulu area. Its water damage restoration specialists help individuals and businesses to restore their properties to their pre-damaged condition by extracting water and using state-of-the-art tools to dry the premises. The company handles sewage cleanup, mold remediation, fire and storm damage restoration, and building services.

SERVPRO of East Honolulu is AMRT, ASD, and FSRT certified.

Reduce Your Risk of a Fire Every Time You Fire Up the Grill | SERVPRO® of East Honolulu

3/1/2021 (Permalink)

Grilling If you have a grill fire that does damage to your home, we are here to help. You can call us any time 24/7 808-395-9545

One of the most enjoyable things about our gorgeous weather is having ample opportunity to make use of your outdoor space and cook your favorite meals on the grill—but it is important to remember your fire safety skills every time you do. Any time an open flame is introduced, it is wise to be vigilant about preventing fires, even if you have grilled many times before.

The U.S. Fire Administration estimates that over 5,500 fires are a result of accidents with backyard grills every year, leading to property damages in the millions. With these grilling safety tips, you can significantly reduce your chances of ever being included in this statistic.

Grilling Safety Tips to Prevent Fires

Create a safe zone around your grill. You want your grill to be centrally located so you have access to everything you need and are not removed from the fun, but it is important to not be too close to any flammable materials. A three-foot buffer free of pets, children and flammable items around the grill is recommended so that if a flare-up does occur, there is nothing for it to damage nearby.

Clean your grill grates often. The bits of stuck-on food on your grill grates do more than just make the cooking temperatures inconsistent—they can actually lead to a fire that quickly becomes out of control. Grease and other crumbs can ignite if they get hot enough, leading to a sudden flare-up. The good news is that a simple brush after each use of your grill can go a long way in preventing this.

Never leave the grill unattended. Just like you would never walk away from a pot on the stove, you should never turn your back on your grill. Even with the lid closed, it is possible that a fire starts and quickly becomes out of hand, so always keep an eye out and make sure you have a fire extinguisher handy.

Inspect the grill regularly. Because the gas connectors on a propane tank are typically hidden away, it can be easy to forget to take a look at them—but gas leaks can cause serious fires, so you should give them a once-over every time. The connection points and hoses can all fail with age, so a quick check can go a long way to prevent fires.

If you have a grill fire that does damage to your home, we are here to help. You can call us any time, day or night, to have a quick response from our restoration experts.