Recent Posts

The Importance of Testing for Mold

1/20/2022 (Permalink)

Testing for the type of mold, the severity, and the density within the rooms is the only way to get the full picture. SERVPRO of East Honolulu cares about our community. Mold is no easy feat on the account of its mobility, we understand the necessary sensitivities that ought to take place when dealing with mold. 

As challenging as it may be from air-borne fungal spores, to humidity levels for mold breeding. SERVPRO of East Honolulu cleans and kills mold in spaces. Mold spores are microscopic, with unventilated air space they increase dramatically with time. Eventually creating a mold colony. Physical manifestations of mold indicate that the spores have been active for a while. Activated on organic wet materials, like particle boards on dressers or wet drywall from a pipe leak. 

Ensuing the need for tests and specific measurements. The start of mold colonies or “hot spots” are just the tip of the iceberg. It is hard to instantly know the needed treatment of your property without taking a look into the microscopic world. We test air quality, to find how many spores are in the most affected area. We also have to test some materials in which physical colonies of mold are on. These surfaces will give us a good idea of moisture content and the water needed to sustain such a hot spot. To also know the extent of the mold, we also take a sample seemingly furthest from the area- gaging the change in air quality. 

Testing the air quality is an important start to the de-molding process. 

Ask about our full mold procedure: 


Preparing Your Personal Documents In Case Of A Storm

1/17/2022 (Permalink)

restored Need document restoration, call SERVPRO of East Honolulu today at 808-395-9545 to see how we can help

Hurricanes can be devastating, which is why it’s critical to be prepared, including having a hurricane insurance policy that fits your needs. 

If it is hurricane season or you know a hurricane is coming, it is important to store your personal documents in a dry and safe place; always be sure to have electronic copies of your personal items as well as hard copies. Long before a disaster, you should develop a backup plan for making your documents accessible when you need them.

Do I Need Hurricane Insurance and Flood Insurance?

You might be wondering why hurricane insurance and flood insurance are different. To put it simply, hurricane coverage on a homeowner’s insurance policy covers the damage from wind during a “named storm” or hurricane, however, it does not cover water coming into your home from the ground level. 

What Documents Should I Protect?

During hurricane prep, people always make sure to put up hurricane shutters, charge electronic devices, and store up enough dry food and water to wait out the storm. The hurricane prep step that often gets forgotten is putting together and safely storing all of your important documents. Taking the time to store your important personal documents (and/or copies) will protect you if the originals are damaged, lost, or destroyed in a hurricane.

Here is a list of important documents that you should make sure to protect during hurricane season:

  • Insurance Documents And Policy Numbers.
  • Birth Certificates.
  • Social Security Cards.
  • Driver's Licenses.
  • Passports.
  • Vehicle Registrations and Titles.
  • Property Deeds.
  • Medicare or Insurance Cards, Prescription Records, and Contact Information for Your Doctors.
  • Financial Records: Tax Records, Bank Statements, Account Numbers.
  • Your Will, Estate Planning Paperwork, and Contact Information for Your Executor of Estate.

Where Should I Store My Personal Documents?

Now that you’ve collected your important personal documents, it's time to come up with a plan to keep them safe. 

In Your Home Or Business

If you are planning to keep your important documents inside your home or business, there are a few different ways you can store them:

    1. The best option is to store your personal documents in a portable, fireproof (weatherproof) file system or lockbox that you can take with you in case of evacuation.
    2. If you do not have access to a weatherproof lockbox, consider storing your documents in a hard, plastic storage container away from any windows. 
    3. Store your documents in a place in your home or business that is likely to be above the potential flood line. 

Secure Offsite Storage 

If you are planning to store your important documents outside of your home, please note:  

    1. One of the safest ways to assure the integrity of your documents is to store them offsite in a safe deposit box. If you choose the offsite route, make sure to keep adding new documents as you acquire them. 

Electronic Storage

One of the best ways to keep records of personal documents is to store them electronically. Of course, there are some documents that cannot solely be stored online, such as birth certificates, passports, and social security cards, but keeping a copy of them can still be beneficial. With your documents in electronic format, you can access them from anywhere. Three ways to electronically store your documents are:

    1. Saved to your Google Drive or a similar cloud-based document storage platform. 
    2. On a CD or DVD.
    3. Saved to a Flash Drive. 

You can even combine electronic and offsite storage methods by storing electronic copies of your documents on a CD/DVD or flash drive and putting them into a safe deposit box. 

How to Make a Hurricane Evacuation Plan for Your Family

1/17/2022 (Permalink)

ready SERVPRO Emergency READY Profile® contains critical facility information to help speed up response time.

Prep an Emergency Contacts Sheet

Every family member should have an emergency information sheet that compiles the phone numbers of every other person in the family as well as neighbors and out-of-state friends or relatives who might be the central point of contact. 

This list should include:

  • Phone numbers and email addresses of every person in the household
  • Phone numbers and email addresses of emergency contact friends or family outside of the household
  • Contact information for medical providers
  • Contact information for veterinary services, should you have pets
  • Contact information for where you plan to stay until the storm has passed

The Federal Emergency Management Agency (FEMA) has a handy reference sheet for adding emergency contacts and meeting places in a Family Emergency Communication Plan. Download the PDF from for step-by-step instructions for making one.

Have Your To-Go Bag Ready

When you evacuate, you won’t be leaving empty-handed. You’ll need an emergency bag ready-to-go so you’re not wasting time packing one when time is of the essence.

This should include:

  • Enough food and water to last for at least 72 hours
  • Clothing for the next 72 hours
  • Battery-operated radio, flashlight and lanterns— along with plenty of extra batteries
  • Extra keys for your home and car
  • Cash to tide you over if banks are closed or ATMs are not working
  • Medical supplies, including two weeks' worth of any prescription medication along with over-the-counter remedies you might need
  • Important papers and documents like insurance papers, birth certificates, social security cards, etc.
  • First aid kit that includes personal hygiene items, plus hand sanitizer and disinfectant 

Don't Forget Your Pets

In an emergency, you also want to provide for your four-legged friends. Prepare a pet evacuation kit that contains food, bottled water, food dishes, medications, cat litter and pans, medical records and anything else you might need to keep your pet comfortable for a few days like special medications.

If you evacuate your home, take your pets with you in a carrier or on a leash or harness to prevent them from escaping in fear. 

Not all shelters can accommodate pets, so have a backup plan to keep them safe if you cannot care for them.

Establish Emergency Meeting Places

When is imminent, make sure your family can agree on two prime meeting locations:

  • Indoors. Choose a small interior, windowless room on the lowest level of your home to congregate with your family. It’s here you can double-check you have all your supplies and evacuate as a unit.
  • Outside your neighborhood. Should you or part of your family be out and about when an evacuation order hits and it’s not safe to come home, it’s helpful to agree on one meeting place like a grocery store parking lot, a community center or another friend’s home. The persons who are home should know where everyone’s emergency supplies are and grab preparations for those waiting from a distance.

Why You Should Avoid Driving in a Flood

1/3/2022 (Permalink)

Flooding is prevalent during the winter season in Hawai’i, on virtually all islands have had to combat the incessant raining that has occurred recently. It is easy to get impatient and wish to drive or do more than one’s essential task. But seeing that the East Honolulu like the rest of the island of O’ahu has been hit with hard rains and the omicron strain it might be best to stay inside. Here are a few reasons why you should not drive in the rain: 

Danger to You 

Flooding is the culmination of storm water that tends to be dangerous and hazardous to society. It is especially dangerous to the driver because it is hard to gauge the depth of flooded roads. Flooded areas are also unpredictable and change with the weather pattern, some floods can rapidly push objects-especially cars. You have no control on the current, therefore your safety. 

Damage to the Car 

There are certain parts of a car that will not function if they are damp or come in contact with water. Cars are automotive working because of gas, oil, heat, and electricity. Most of these chemicals do not react or like water and manufacturers have to adjust accordingly. Cars are meant to be submerged in water or in water at all. Some vehicles die on the spot if there is too much water in the system. Avoid these realities by staying in. 

Lack of Vision, is a danger to everyone 

Flooded areas often paint a misleading picture, because it is hard to gauge the depth of puddles. There could be debris floating inside, or other sinister objects that could not only affect your car but also the safety of the organisms within your car. 

It is inevitable, because life continues when it rains hard, because flooding happens. Life moves on and we adapt with it. SERVPRO of East Honolulu is here to clean up the pieces after tropical storms, or bad rainy weather for your properties. Keep your ohana safe by practicing diligence and necessity when leaving after heavy rains.

Cleaning Smoke Damaged Electronics

1/3/2022 (Permalink)

Why you should have your electronics cleaned professionally After a fire incident the last thing you want to worry about is cleaning up the tiniest of things. Like phones, earphones, etc.

SERVPRO of East Honolulu offers premier fire cleaning services, soot and smoke are extremely corrosive and must be combated accordingly. It is important to clean everything that has been in a fire, even if it looks like no inherent damage. 

Smoke is acidic, the particulates are suspended within the air causing smoke. There may be little or many components of smoke, depending on the fire cause, fuel sources, and gasses in the air. Some of these compounds are: 

  • Carbon dioxide 
  • Carbon monoxide 
  • Nitrogen oxide 
  • Volatile organic compounds 
  • Water vapor 

Which is a slew of highly acidic molecules, these molecules will damage surfaces and harm organisms. Especially affecting organisms with lungs and a nervous system. In combination with heat, smoke can be extremely harmful to electronics. The circuit boards within computers, and other electronic innards are sensitive to its environment. Just small overheating from the engine of the electronics itself could cause boards or wires to fry. Thoroughly cleaning all components of an electronic is imperative to your quality of life and your products.  

With anything else especially on electronics it creates a thick, black film of smoke that can abrupt the quality of your product. This residue slowly corrodes the metals over time, and also can create malfunctions that inevitably cause your electronics to fail. Leading to short-circuiting, overheating, and electrical fires. 

The reason a thin layer of black film occurs is from the soot mixing with the already existing particulates on your electronic goods. Dusts, allergenics, pathogenics, or microbes cling to the soot to create a greasy paste. It is hard to detect the damage within electronics as there are openings, and closings everywhere. It is best left to professionals, like our cleaners here at SERVPRO of East Honolulu. 

Our professionals have been taught to handle equipment and understand the materials and mediums they are cleaning. Soot happens to get everywhere after a fire, which is why it leaves a smoky odor on everything. There is no one size fits all to clean goods or your property after a fire. Each item needs to be handled with care as well as disinfected to ensure a safe, clean, environment again. "Like it never even happened." Call us with any questions, comments, or concerns at (808)395-9545.

2022 decors trends in Eastern Honolulu

12/30/2021 (Permalink)

As we are heading into a new year with hopes of a pandemic free future here are some trends that any property owner might take heed to. 2022 will be a near dawn, your property and ohana want to greet another year better than ever. With the trendiest of colors, and the sustained direction of minimalism. 2022 will be another year of open lighting, big spaces with brighter colors, and a comeback for wallpaper.  

Wall Colors: 

  • Pale greens 
  • Pale browns 
  • Deep Navy 
  • Gray-ish White 
  • Soft Pink 
  • Buttercream 

Furniture Trends: 

  • Rich Mahogany 
  • Rattan pieces 
  • Rounded detailing 


  • Linen 
  • Wool 
  • Silk 
  • Burlap 

 Trends come in and out of fashion, arguably repeating themselves over and over again. This year will be no different, as silk has  been an increasingly more popular fabric and so has burlap in the last few years (2017-). 

Our customers always have fashionable properties: cleanly commercial buildings and fabulous decorum in their private property. Eastern Honolulu contains the most fashionable cities on the island, including urban Honolulu. Show the best face for a brighter future this 2022. 

And if fabrics are ever soiled or furniture destroyed, we industrially clean and do upholstery. Call us with any questions, comments, or concerns at (808)395-9545. 

Hoarding- the Unknowing Biohazard and its Reasoning

12/15/2021 (Permalink)

SERVPRO of East Honolulu hoarding image "Like it never even happened." That's the SERVPRO way, an efficient and capable body of technicians carving a path to a greater clean and restoration.

Biohazard is defined from the oxford dictionary, a risk to human health or the environment arising from biological work, especially with microorganisms. These vicarious manifestations of hoarding may contain spoils of hazardous material. 

Here at SERVPRO of East Honolulu we have seen these kinds of incidents, and there is an assumption to wearing protective mechanisms if we encounter them. Like clogs with mold underneath them, or feline pee when met with the utmost care the whole situation can be solved.  

Here are some common bio-hazard materials found in residential/commercial property: 

Bodily Fluids- needles and bloods 

There are numerous blood borne pathogens contained in bodily fluids such as AIDS, hepatitis, HIV...etc. These unattended items and fluids attract deadly bacteria that are not safe to be in your home. 

Pharmaceuticals and other chemicals 

Hoarding has no ends, sitting pharmaceuticals or out-dated chemicals are harmful with rotting molecules. It makes one privy to chemical fires, which behave differently than other fires. Expired drugs become more potent over time, making it toxic and occasionally fatal. 


Pure trash with its rotting organic materials are an insane threat to life and health. It is one not commonly talked about tending to be talked over yet it has the capabilities to create numerous pathogenic and bacterial colonies. Harmful to digest, touch, or be in the nearby vicinity. Trash also attracts animals of all kinds, curating a play ring for allergies and bacteria.  

Animal fecal matter, urine, and vomit 

This also attracts myriads of viral, allergenic, bacterial transgressions around the property, this is like bodily fluids. In some cases much worse, such as with urine. Urine contains a type of ammonia who will cause symptoms with breathing, sleeping, attention spans, impaired memory, vomiting and diarrhea. This also negatively affects neighbors and other family members alike. 

Understanding the dangers of hoarding is one of the best ways to prevent it. Whether it is met with the gusts of triumph needed to face the anxieties of mess is only one story to tell. And if push comes to shove, worse to the absolute worst; SERVPRO of East Honolulu is here for all cleaning and mitigation services.  

We are available 24/7 for questions and emergencies: 

(808) 395-9545 

So It Stormed, What's Next?

12/3/2021 (Permalink)

motto, and flooded room YOU DECIDE!! CALL NOW 808-395-9545

It is not an usual occurrence for it to be raining on Oahu, you may hear: “it is always raining somewhere on the island”. 

Tourists and locals alike know that rain and storms make all the difference, our rains go from misting, to plopping buckets of rain in seconds. This is heightened during a storm. 

And it is important to us that the East Honolulu community is safe all throughout the duration of a storm. SERVPRO of East Honolulu is always here to help clean up from the aftermath of a storm; here are some tips for you after a storm hits: 

  • Watch your animals, animals are easily riled after a storm 
  • Do not drive on flooded roads, highways, and other paved areas for vehicles 
  • Stray away from inept power lines, and if not marked off, report them to the authorities 
  • Stay vigilant by keeping up to date through TV newscasts, Radio stations, Twitter...etc. Knowing inaccessible areas helps you navigate through the storm aftermath. 
  • It is good to help people who need extra help like our kupuna and keikis. 

Learning our Eastern Honolulu area is also a great way to be prepared for storms. When natural disasters arise knowing where you fall within the natural terrain helps one plan on which highway to take if others are down. If it is easier to take the Pali or H1 when H3 is down, or flooding happens before your home exit. It is better to be over prepared than under. 

Leave us with any comments or concerns at (808)395-9545. We are proud to be apart of the Eastern Honolulu community, serving you all days of the week. And available for any comments or concerns 24/7.

How We Remove Pet Odor and Stains from Carpets in East Honolulu

11/30/2021 (Permalink)

It is never fun as a property owner or pet owner alike to find any kind of animal urine and fecal matter in your home.  

The hale is a place of gathering and rest, and pet urine can kind of mess up that vibe and be frustrating to deal with.  

Many different kinds of animals have nefarious hormones, enzymes, and other biochemicals that they excrete which often stay in the air and stain. Consequently continuously stinking up your property with urine, usually of a dog or cat sort.   

There can be even more to deal with if you feed your animals human food, human food is made, cooked with, and has oils. These oils- although welcome and unforiegn to our diet- our foreign to animals. It is unnecessary for them, on the occasion of salmon oil, or coconut oil…etc it is nutritious. 

Alas, these oils secrete out of animal urine, just like ours; and  

The main reason for smell issues historically with human discretion, is the food we consume.   

It will get increasingly easier to guess where your animal peed outside because of the smell that comes from eating average human foods, like hamburger steak, or meatballs with spaghetti sauce.  

As pet owners and technicians alike, SERVPRO of East Honolulu understands the frustrations that can occur when you are a pet owner. Pets are living, breathing organisms that deserve an overall good quality of life like you; but there is a conceptual and linguistic barrier that often creates fecal matter in the living room, or active defecation while petting them. Leaving you miserable and frustrated often impedes our connection with our animals. We clean carpets efficiently and successfully, and are no strangers to bad odors that accrue from pet urine. 

Here is our step to step process of odor:  

After going through the necessary steps with our wonderful office ladies, we deep clean your carpets and your soft goods affected by the malodorous scent.  

The way we deep clean carpets is like anyone with a carpet cleaner but with our secret ingredient a deodorizing agent. When placed on top of organic scent molecules it breaks down the molecule consequently its ability to create scent. This is crucial to our process, as it scientifically gets at the problem of natural odors that occur from pet waste.  

After cleansing your carpets- this not only includes odor but dirt, soot, pollutive particles, and stains. Our technicians will finish the job with an ozone machine that will finish our job in the home. This ozone machine is a deodorizer as well, it is an ionizing machine that releases free radical oxygen molecules from ozone compounds- O3. When these free radicals interact with the environment it clings to dirt and pollutants in the air, something we also use after mold remediation or other biohazard. The way the ozone reacts is similar to its reaction with UV rays in the stratosphere. This also chemically breaks down the molecules so your environment is truly clean and everyone in your property can breathe happily.  

And if all else fails we know how to replace carpet, and have contractors who know carpentry like the back of their hand. Our crews can expertly haul your old, stinky carpet away and our contractors find the carpet you want and artfully replace your space. "Like it never even happened."  

SERVPRO of East Honolulu is a locally owned and operated business that only employs the community of East Honolulu. We are a tight knit community that includes furry companions! We know the home and commercial properties, and we know how to maintain them especially in Hawaii. Where there might be elemental variables not present in other places SERVPRO franchises operate. Call us with any questions, comments, or concerns at (808) 395-9545.

Cooking with Oil in Eastern Honolulu

11/30/2021 (Permalink)

One of the main reasons as to why house fires are so common are because of cooking practices! Cooking or food fires are the biggest contributor to fires within the home. Even if for a few minutes it is crucial to always keep it in eye view. Just one mistake can cost you your food, or even worse your house. 

Keeping a lid nearby is also a safety measure that can be employed if the flame becomes unbearable. Oil flames are harder to subdue and if water is used may cause the fire to jump farther than before. When the flame starts to get unmanageable placing a lid over it maintains control over the flame. After a while one can open that lid and it should be fine after two to four minutes. 

A sign that danger might be around the corner is the smoking of the oil. Smoking from the oil means that it is at very high temperatures. Oil does not boil unless at very high temperatures, smoking is the closest indication of how hot oil can be. Whenever you put your food in this kind of oil, oil splash is a very inevitable occurrence. If you do see your oil smoking, then take it off the heat source for 15 minutes. That way the heat of the oil can cool down some before one continues to cook. 

Using oil with caution produces amazing results for meals and no hassle to clean up afterwards. It is important to make sure that one is always careful when using oil. Using any kind of oil- whether cooking grade or not- always has a possibility of a fire or even more serious problem. 

Here at SERVPRO of East Honolulu, we know how to treat oil fires and damages because of how many we have seen- commercially and residentially. So if these tips falter, we are here 24/7 for any natural emergency on your property. Our technicians are “right behind” the Honolulu Fire and Police Department. Call us with any comments, questions, or concerns at (808)395-9545