What our Customers say...


The men were very professional in their program of work. After each day of work the area of concern was clean and neat. SERVPRO will always be on our call first list. Mahalo

My construction company has worked well with Lorenzo and his team for some time now. SERVPRO has established a professional but friendly relationship which makes them very reliable in any situation at any given time.

The last job we worked with SERVPRO was at a Honolulu home that suffered from water damage due to rain that seeped through the roof. They communicated well with us to get the job done fast and efficient.

Lorenzo and his team came through with such efficiency. The drain pipe in the back of my apartment got clogged which made heavy rain overflow into my apartment. They came to my rescue within 1 hour and started work immediately. They were able to save my favorite rug in my living room that was drenched.

Lorenzo and his team have been awesome to work with on this cleanup and restoration project at a fire damaged building.

You never know when an emergency will strike. Most of us don't know, what we don't know, until it's "too late".  Lorenzo and his TEAM were fabulous in 1] Getting on site quickly to provide information, 2] Answer questions and helping residents feel cared about, 3] Giving advice based on their knowledge and expertise, and 4] Taking immediate action with their team of support staff and resources!  When a disaster strikes, many people have different needs, and SERVPRO of East Honolulu addressed them ALL with caring hearts and much needed guidance in our time of need.  *MAHALO*

I came home late one night after work to discover a pool of water in my living room, apparently a pipe burst in my bathroom. Choosing SERVPRO of East Honolulu was a great decision. Lorenzo and his team were able to accommodate me during late hours and got the job done fast and efficient. They were professional and answered all my questions with ease. Highly recommended.

These guys were recommended to me by my insurance company and they were able to come over on the Fourth of July holiday weekend to dry out my kitchen walls, cabinets, and floors after my water heater broke. The dehumidifier and fan were hot and noisy, but they did the job! Thanks!

You guys are so efficient. I was very impressed with the outcome. It gave me ease of mind.

You guys were great & efficient!!! We really appreciate Lorenzo & his team for so well working with us.

Excellent and very efficient. Highly recommended. Much Mahalo.

I was happy to help a person who works for a company that really helps people who are in distress. You (Tracy) were extremely helpful throughout the whole process.

Very thorough job!

Raul of SERVPRO and his team did a great job in getting the lobby window boarded up so quickly and I feel much better. So, overall what started as a crazy Friday, in the end turned out to be an Aloha Friday.....woohoo!!

Tracy was great. Very knowledgeable and informative.

Excellent Service!

On the evening of April 6 a water supply line in my bathroom broke and water was all over the floor.  I called SERVPRO for advice the next day and Lorenzo came to do an assessment on April 8.  He and his crew set up the equipment to dry my floors in both bathrooms the same day.  He very patiently answered all my questions, assisted me with the procedures dealing with insurance and even set me up with a wonderful contractor.   When I had questions later he answered my texts very quickly.  I am very grateful to him and his company.  One hundred stars

Overall, professional and friendly. The staff was neat, knowledgeable, and clearly explained the mold mitigation plan.

Loved to work w/ Tracy and his staff. They were always prompt, efficient and resolved our issues. They helped w/ debris on our property and with our neighboring properties. Very professional and services were outstanding! I would highly recommend SERVPRO of East Honolulu to my family, friends and colleagues.

Hands down, love these guys. The entire crew was friendly and knowledgeable. 

Excellent and superb! Highly recommended! I am very, very happy with the service I received from LORENZO. Very professional, courteous, friendly and has a very BIG heart. I understand that business is business but he's willing to come through and meet me halfway. He's punctual and follows through with the job. I don't think I will ever ask anyone else to work on my rental properties other than Lorenzo and/or SERVPRO of East of Honolulu! This is how much I respect this man, his work and the company that hired him!

5 star service from Chase! He explained everything he did and worked very hard and efficiently. I am very pleased with SERVPRO and the work that Chase did. I would definitely recommend them to family and friends.

They were awesome!

I was very impressed with the quick response of the SERVPRO East Honolulu staff.  I experienced flooding resulting from a hose that became loose from my washing machine.  The SERVPRO team responded quickly within 45 minutes from when I called on a busy Saturday evening.  Because of the quick response, they were able to contain and minimize the water damage to my condo and neighboring areas. I am grateful to Lorenzo and his team, including the courteous, helpful office staff for their great work with the drying process and making my carpet clean once again.

During a loss I had, I have never experienced a bad situation with SERVPRO of East Honolulu. I had a fire damage and they took care of it. The office staff were really kind and made me feel that everything was going to be alright, specially the senior ladies who stayed all day just to get all my things clean from the fire. I saw great team work and great quality work. Thank you SERVPRO of East Honolulu for your help!

Raul, much thanks to both you and Lorenzo for checking out the “smell” at Gary's residence in Kalihi yesterday! I truly appreciate your immediate attention to these matters. Your company has always done great work. Kudos to you on how you operate your successful company!

Lorenzo and Tracy, I sincerely appreciate the professionalism displayed by you and your workers. When the leak occurred, a plumber cut a 12-inch by 12-inch hole on the wall behind my toilet. Now it can be covered, since my unit is all-dry – thanks to SERVPRO of East Honolulu.

I would like to praise Lorenzo Usam for great customer service that he provided with my son’s fire incident. It took longer than we thought but Lorenzo was available anytime I had questions. It was very frustrating to work with the insurance company but he made it easier to deal with the situation. I also want to praise Aiza for answering my billing questions. Your company is fortunate to have both employees who are dedicated to their jobs.

Lorenzo and the crew promptly responded to the water flooding in my apartment from my washing machine. They were very helpful and responsive to my questions. Thank you for the beautiful job you did cleaning my carpet. I was very pleased to see that all the stains from the drying equipment were removed. Great job!

Dear Lorenzo, thank you for doing a great job taking care of the mold in my home. It really brought the peace of mind and less stress, plus your people were very nice, which helped the situation. God bless you all!

Raul, your guys did a fantastic job. Very professional, very timely. They were courteous enough to leave the dehumidifiers with me for some extra drying time, which I really appreciate. Things seem pretty dry. Repair work should be starting soon. And again, thank you for taking such good care of my family.

During this challenging time, SERVPRO team was very helpful with the remediation and explained the process and concerns we had.

Thank you for your help.

The SERVPRO staff was always on time and made an effort to work with us throughout the project.

Very grateful for your rapid response and efficiency.  Mahalo!