What our Customers say...


SERVPRO of East Honolulu came in a took care of my situation, one of my pipes underground broke and caused water damage. I am very satisfied with their service, they quickly took care of it and dried everything in a quick fashion. When they scheduled me in they would tell me approximately how long it would take and when they would show up; they were always promptly on time based of their schedule curtailed to me. They did a job very well and I am super happy that I chose SERVPRO of East Honolulu to help with my mess that occurred.

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10. They showed up quickly, and almost immediately started to restore the water damage on my property. They helped out and did such a good job drying. Everyone was very friendly and offered assistance throughout the whole process of cleaning and drying. They took care of it quickly, and essentially by the end of the week there was nothing to worry about. They also followed up a few days later to make sure that nothing happened in their absence. It looks really good like nothing ever happened. They quickly cleaned up my office so I could rock-n-roll with my patients.

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 in regards to my satisfaction. Every step of the way they were supportive, tentative, and accommodated to me. They were very professional the whole time, they came in a quickly took care of my situation. They did some repairs to my shop, and cleaned the flooring also moving my contents. After the repairs and cleaning the floors they moved my contents back. It was almost as if nothing ever happened. They completely exceed my expectations as to who I was dealing with. They are very professional and quick! Thank you SERVPRO!

There was a fire that affected my house, there was extensive damage done to the house because of the fire. There was a good amount of soot that affected the property. They did a nice job, packaging and cleaning my property. They quickly packed everything to clear the space to effectively clean. They scrubbed the walls clean of soot and did a good job. When it came time for my goods to be delivered back, SERVPRO of East Honolulu did so in a timely matter. They were able to return everything to me in one trip. The only thing I would say they could do better with communication. It would be better if they gave me a more through breakdown. 

On a scale of 1-10 I would rate my experience with SERVPRO of East Honolulu a 9. Lorenzo and his team did a very good job cleaning up the soot from the fire damage. They cleaned up the inside exterior very well, I did see a shelf that wasn't fully cleaned but overall it was good. There is a delay to finish repairing and cleaning because of the insurance. There is no screen or a ceiling because of other contractors. But, SERVPRO of East Honolulu did a good job on extracting the ceiling and screen. We are still waiting for them to finish, but currently we are still very satisfied with what Lorenzo has done.

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 for their service. I am very satisfied with the job that they did, they cleaned and dried everything affected by the storm in no time. I'm very happy with how fast they responded. It was a regular water damage, and at the time it felt like a very stressful time and SERVPRO of East Honolulu made it an easier time. They were really fast, the whole process went very smooth and extremely fast compared to other processes. Overall I'm super happy with the work, and it looks as good as new. I am glad I chose SERVPRO because of their efficiency. 

I'm still contracting SERVPRO of East Honolulu to dry my house. They are really quick and attentive, they came in as quickly as possible. This consultation and process was done within a matter of days. They are extremely responsive and efficient at their job. They were able to quickly dry up my storm damage, which was essentially water damage. SERVPRO used dry blowers and dehumidifiers to dry the affected areas of my house; they quickly did the job to make sure the contractors could do theirs. Now we are just waiting for the contractors to finish. Then SERVPRO can come back in and finish the job.

We had a major flood in our kitchen due to a damaged water heater. SERVPRO was able to come out the very next day. They did a thorough inspection to find where all the water had leaked. Right away they installed a humidifier and drying fans. They were very professional and informative. I appreciated Dylan's patience with answering all my questions and explaining the whole process. The drying took a few days and they came out everyday to check the progress. In the end, we were very pleased as they were able to dry out everything before any mold developed. I would highly recommend this company for your water damage!

Crew was in and out of our house so quietly and efficiently and did such a great job.  Very happy with remediation and with repairs afterward.  SERVPRO East Honolulu addresses the whole problem and I am very satisfied.  Thanks SERVPRO.

My favorite 3 Musketeers arrived earlier than 1 p.m. They are like my uncles and cousin because they treat you with politeness and care.
They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room, removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. Whoever does the hiring of personnel is excellent.

Today Mike, Rodolfo and Allen came to remove the laminate flooring in the kitchen and extension 
In the two hours, the flooring was removed, the refrigerator was taken to the curb and my sofa sleeper was hauled away.
Beyond meticulous, their professional know how  and methods is outstanding and fastidiously neat.  The removed flooring was bundled by height and taken/placed in their truck in an organized manner.
The areas were vacuumed  and sprayed.  Not a trace of rubble left anywhere. 
You know how thoughtful a company is?  When  the morning newspaper is  in the driveway and they hand it to you instead of leaving it there.

Tracy, Mike and Rudolfo came to remove items off the flooring, every single one was courteous, friendly and so professional.
25 boxes and tape were provided to help me.
They work solidly as a team to move heavy items. Their pride in their work and considerateness to the customer reassured me that our  items were in good hands.
I told them, you leave my house better than before you came.

A two man crew came over to access the water damage from our refrigerator. They came, moved the koa table out to check the damage on the carpet and upon leaving informed me that it was disinfected. For the kitchen they immediately noticed the damaged uneven laminate flooring.  Dylan and William were able to get the fridge out of the built in. They had a meter that measured wetness on the surface of the walls. William covered the built in cabinet with a material and the heat is supposed to dehumidify it. I asked hours? Dylan said days. Measurements were also taken of our extension area. Five stars for today's trouble call. They came early. Both men were friendly, courteous and did what they needed to do.

The men were very professional in their program of work. After each day of work the area of concern was clean and neat. SERVPRO will always be on our call first list. Mahalo

My construction company has worked well with Lorenzo and his team for some time now. SERVPRO has established a professional but friendly relationship which makes them very reliable in any situation at any given time.

The last job we worked with SERVPRO was at a Honolulu home that suffered from water damage due to rain that seeped through the roof. They communicated well with us to get the job done fast and efficient.

Lorenzo and his team came through with such efficiency. The drain pipe in the back of my apartment got clogged which made heavy rain overflow into my apartment. They came to my rescue within 1 hour and started work immediately. They were able to save my favorite rug in my living room that was drenched.

Lorenzo and his team have been awesome to work with on this cleanup and restoration project at a fire damaged building.

You never know when an emergency will strike. Most of us don't know, what we don't know, until it's "too late".  Lorenzo and his TEAM were fabulous in 1] Getting on site quickly to provide information, 2] Answer questions and helping residents feel cared about, 3] Giving advice based on their knowledge and expertise, and 4] Taking immediate action with their team of support staff and resources!  When a disaster strikes, many people have different needs, and SERVPRO of East Honolulu addressed them ALL with caring hearts and much needed guidance in our time of need.  *MAHALO*

I came home late one night after work to discover a pool of water in my living room, apparently a pipe burst in my bathroom. Choosing SERVPRO of East Honolulu was a great decision. Lorenzo and his team were able to accommodate me during late hours and got the job done fast and efficient. They were professional and answered all my questions with ease. Highly recommended.

These guys were recommended to me by my insurance company and they were able to come over on the Fourth of July holiday weekend to dry out my kitchen walls, cabinets, and floors after my water heater broke. The dehumidifier and fan were hot and noisy, but they did the job! Thanks!

You guys are so efficient. I was very impressed with the outcome. It gave me ease of mind.

You guys were great & efficient!!! We really appreciate Lorenzo & his team for so well working with us.

Excellent and very efficient. Highly recommended. Much Mahalo.

I was happy to help a person who works for a company that really helps people who are in distress. You (Tracy) were extremely helpful throughout the whole process.

Very thorough job!

Raul of SERVPRO and his team did a great job in getting the lobby window boarded up so quickly and I feel much better. So, overall what started as a crazy Friday, in the end turned out to be an Aloha Friday.....woohoo!!

Tracy was great. Very knowledgeable and informative.

Excellent Service!

On the evening of April 6 a water supply line in my bathroom broke and water was all over the floor.  I called SERVPRO for advice the next day and Lorenzo came to do an assessment on April 8.  He and his crew set up the equipment to dry my floors in both bathrooms the same day.  He very patiently answered all my questions, assisted me with the procedures dealing with insurance and even set me up with a wonderful contractor.   When I had questions later he answered my texts very quickly.  I am very grateful to him and his company.  One hundred stars

Overall, professional and friendly. The staff was neat, knowledgeable, and clearly explained the mold mitigation plan.

Loved to work w/ Tracy and his staff. They were always prompt, efficient and resolved our issues. They helped w/ debris on our property and with our neighboring properties. Very professional and services were outstanding! I would highly recommend SERVPRO of East Honolulu to my family, friends and colleagues.

Hands down, love these guys. The entire crew was friendly and knowledgeable. 

Excellent and superb! Highly recommended! I am very, very happy with the service I received from LORENZO. Very professional, courteous, friendly and has a very BIG heart. I understand that business is business but he's willing to come through and meet me halfway. He's punctual and follows through with the job. I don't think I will ever ask anyone else to work on my rental properties other than Lorenzo and/or SERVPRO of East of Honolulu! This is how much I respect this man, his work and the company that hired him!

5 star service from Chase! He explained everything he did and worked very hard and efficiently. I am very pleased with SERVPRO and the work that Chase did. I would definitely recommend them to family and friends.

They were awesome!

I was very impressed with the quick response of the SERVPRO East Honolulu staff.  I experienced flooding resulting from a hose that became loose from my washing machine.  The SERVPRO team responded quickly within 45 minutes from when I called on a busy Saturday evening.  Because of the quick response, they were able to contain and minimize the water damage to my condo and neighboring areas. I am grateful to Lorenzo and his team, including the courteous, helpful office staff for their great work with the drying process and making my carpet clean once again.

During a loss I had, I have never experienced a bad situation with SERVPRO of East Honolulu. I had a fire damage and they took care of it. The office staff were really kind and made me feel that everything was going to be alright, specially the senior ladies who stayed all day just to get all my things clean from the fire. I saw great team work and great quality work. Thank you SERVPRO of East Honolulu for your help!

Raul, much thanks to both you and Lorenzo for checking out the “smell” at Gary's residence in Kalihi yesterday! I truly appreciate your immediate attention to these matters. Your company has always done great work. Kudos to you on how you operate your successful company!

Lorenzo and Tracy, I sincerely appreciate the professionalism displayed by you and your workers. When the leak occurred, a plumber cut a 12-inch by 12-inch hole on the wall behind my toilet. Now it can be covered, since my unit is all-dry – thanks to SERVPRO of East Honolulu.

I would like to praise Lorenzo Usam for great customer service that he provided with my son’s fire incident. It took longer than we thought but Lorenzo was available anytime I had questions. It was very frustrating to work with the insurance company but he made it easier to deal with the situation. I also want to praise Aiza for answering my billing questions. Your company is fortunate to have both employees who are dedicated to their jobs.

Lorenzo and the crew promptly responded to the water flooding in my apartment from my washing machine. They were very helpful and responsive to my questions. Thank you for the beautiful job you did cleaning my carpet. I was very pleased to see that all the stains from the drying equipment were removed. Great job!

Dear Lorenzo, thank you for doing a great job taking care of the mold in my home. It really brought the peace of mind and less stress, plus your people were very nice, which helped the situation. God bless you all!

Raul, your guys did a fantastic job. Very professional, very timely. They were courteous enough to leave the dehumidifiers with me for some extra drying time, which I really appreciate. Things seem pretty dry. Repair work should be starting soon. And again, thank you for taking such good care of my family.

During this challenging time, SERVPRO team was very helpful with the remediation and explained the process and concerns we had.

Thank you for your help.

The SERVPRO staff was always on time and made an effort to work with us throughout the project.

Very grateful for your rapid response and efficiency.  Mahalo!