What our Customers say...

Water Damage Testimonials

Lorenzo and his crew was very fast and available on my schedule. They were reliable and answered all my questions. My tenant's kitchen never looked better thanks to SERVPRO.

Lorenzo and his team were very helpful, attentive, and responsive in helping us resolve water damage in our home. They helped to identify the cause and provided the support we needed. Lorenzo was available 24/7 throughout the process.

SERVPRO and all their contractors were professional and on time. The water heater damage remediation and repairs were within estimates and done correctly. I would recommend this company.

Lorenzo and his team were very thorough and professional. We had a lot of water damage due to an overflowing tub from an upstairs unit to our master bedroom and bathroom that required a lot of remediation and repair. Lorenzo was able to immediately respond to the call with a very detailed estimate and his team followed through exactly as planned. Communication was very easy and efficient. They were really a lifesaver!

Thank you SERVPRO in having a fine and outstanding technician as Dylan. He was most informative and treated me kindly as having my home flooded was a devastating experience. 

The men were very professional in their program of work. After each day of work the area of concern was clean and neat. SERVPRO will always be on our call first list. Mahalo

I came home late one night after work to discover a pool of water in my living room, apparently a pipe burst in my bathroom. Choosing SERVPRO of East Honolulu was a great decision. Lorenzo and his team were able to accommodate me during late hours and got the job done fast and efficient. They were professional and answered all my questions with ease. Highly recommended.

These guys were recommended to me by my insurance company and they were able to come over on the Fourth of July holiday weekend to dry out my kitchen walls, cabinets, and floors after my water heater broke. The dehumidifier and fan were hot and noisy, but they did the job! Thanks!

Very thorough job!

On the evening of April 6 a water supply line in my bathroom broke and water was all over the floor.  I called SERVPRO for advice the next day and Lorenzo came to do an assessment on April 8.  He and his crew set up the equipment to dry my floors in both bathrooms the same day.  He very patiently answered all my questions, assisted me with the procedures dealing with insurance and even set me up with a wonderful contractor.   When I had questions later he answered my texts very quickly.  I am very grateful to him and his company.  One hundred stars

They were awesome!

I was very impressed with the quick response of the SERVPRO East Honolulu staff.  I experienced flooding resulting from a hose that became loose from my washing machine.  The SERVPRO team responded quickly within 45 minutes from when I called on a busy Saturday evening.  Because of the quick response, they were able to contain and minimize the water damage to my condo and neighboring areas. I am grateful to Lorenzo and his team, including the courteous, helpful office staff for their great work with the drying process and making my carpet clean once again.

Lorenzo and Tracy, I sincerely appreciate the professionalism displayed by you and your workers. When the leak occurred, a plumber cut a 12-inch by 12-inch hole on the wall behind my toilet. Now it can be covered, since my unit is all-dry – thanks to SERVPRO of East Honolulu.

Lorenzo and the crew promptly responded to the water flooding in my apartment from my washing machine. They were very helpful and responsive to my questions. Thank you for the beautiful job you did cleaning my carpet. I was very pleased to see that all the stains from the drying equipment were removed. Great job!

Raul, your guys did a fantastic job. Very professional, very timely. They were courteous enough to leave the dehumidifiers with me for some extra drying time, which I really appreciate. Things seem pretty dry. Repair work should be starting soon. And again, thank you for taking such good care of my family.

During this challenging time, SERVPRO team was very helpful with the remediation and explained the process and concerns we had.

Thank you for your help.

The SERVPRO staff was always on time and made an effort to work with us throughout the project.

Very grateful for your rapid response and efficiency.  Mahalo!