Recent Posts

Preparing your Kids for Natural Emergencies in Eastern Honolulu

11/15/2021 (Permalink)

Many of us grew up with Sparky the firefly, or the Dalmatian pup that has come out in the last few years- regardless if there is information for children on emergencies that can exist in our community. 

On top of learning safety measures at school it is just as important for children to learn safety measures at home as well as a safe fire exit in case of an emergency. 

Literature of disasters is imperative for their safety and a smooth transition from the emergency to normality again. 

Here are a few things to discuss with your children when talking about emergencies: 

  • Contact information  
    • If an emergency happens at the school, in Eastern Honolulu it is usually from heavy rains during the hurricane season, it is important for your children to know who to contact. That means your, a legal guardian, partner, relative..etc name, phone number, and address. Make sure that this is information memorized. 
  •  Meeting Spot 
    • If the family is separated and there is no way to contact them, designating a secure meeting spot for your family will help in the time of crisis. This is a location where everyone would meet if they were to lose contact before deciding on formalities of where the family is to go. 
  • Practice makes perfect    
    • Children much like adults will not get it right the first or maybe second time. The only way for everyone to understand their role and what to do in an event of an emergency is practice, practice, practice. Drilling this information into your children’s head will keep them safe during any natural disaster or event to arise. 
    • This free to the public tool has various simulations for your child to do and ideas on how to make sure that your child is ready. 

As always SERVPRO of East Honolulu cares for our community, especially the little ones. It is our job to make sure they stay safe and sound while disaster strikes. 

Additionally, logically sound arguments to children make logically sound adults; let’s create a brighter future with educated children. Call us with any questions, comments, or concerns at (808)395-9545.

What to do if a Toilet Overflows in your Eastern Honolulu Home

11/15/2021 (Permalink)

No one can pick and choose when they fall victim to bathroom issues- of any kind. It is inevitable for any bathroom user thus, it must be universally known how to handle such a situation like when the toilet overflows. And if you have not before, let SERVPRO of East Honolulu walk you through it; 

Once you flush and there are some signs that an overflow may occur, 

  • Start to remove the lid of your septic tank, be careful not to break or chip it in any way. Locate the fill valve or the float and keep it lifted up to prevent the toilet from refilling the tank over and over again. Fashion something to make sure that the float stays up. 
  • Next thing is to turn off the water supply to the toilet, one most often finds these valves at the base of the toilet on either side of the bowl. 
  • Finally to turn off all water supply to the home and appliances until you or a professional plumber deem it so. 

But above all, do not try to flush your toilet, this will result in more overfilling at a quicker rate. If it looks like a more serious problem do not hesitate to call your local plumbing company-in the long run it is cheaper to hire a competent plumber than run to youtube. 

And if you have experienced significant water damage from a toilet overflow call us at SERVPRO of East Honolulu (808)395-9545.  

We know water damage, especially from toilets, like the back of our hands. SERVPRO of East Honolulu aims to revolutionize the industry with our gentle hands guiding you through the whole remediation process, and perhaps the restoration. We talk to you one on one about where you would like to get your new flooring from. We break that down with your insurance agent- who approves how much they will pay or not pay for your choice. We also match you with similar patterns or the same as before your damaged carpet, flooring...etc. 

The remodeling companies we hire, or work in conjunction with are some of the best on the island of Oahu. Just as much as we take pride in our work, we try to partner with companies with this same mindset.  

Toilet overflows can happen at any time of the day causing an emergency, we understand that accidents or emergencies wait on no one. That is why our emergency hotline is available 24/7, we are on call to any accident to make it… "Like it never even happened." We take pride in our work to take care of you and our community of Easter Honolulu. Make an ERP with us today!

13 Expert Tips for Dazzling Christmas Lights

11/5/2021 (Permalink)

CHRISTMAS tree and SERVPRO sanitizer Light up your tree, not your home

1. Start out small.

If you're a Christmas lights novice, light just two or three items, such as trees or bushes, to serve as focal points. Add new displays each year.

2. Stay safe.

Only use lights with the UL (Underwriters Laboratories) label and be sure you're using lights designed specifically for outdoor use.

3. Know your lights.

When it comes to holiday lights, there's a type available for every nook and cranny of your house and yard. Whether you want blinking rope lights outlining windows or net lights blanketing bushes, wising up on your holiday light knowledge will help you get the most bang for your buck

4. Check for burned-out lights.

Test light strings and replace any burned-out lights before decking the halls. Burned-out lights drain power from the entire light string, and the other bulbs will grow dimmer.

5. Out with the old, in with the new.

Avoid old-fashioned nails, staples, screws, or hooks when mounting your display. Electrical tape is a quick and easy alternative -- it won't destroy your roof, and it's a good tool for protecting electrical connections. Clips, such as shingle tab or parapet clips, hold lights to surfaces by applying simple, safe pressure.

6. Use a sturdy ladder.

Enlist a helper to keep you steady as you hang lights on very tall tree -- you'll stay safe and you'll be able to reach the branches easily. Attach lights to branches with tree clips or twist ties.

7. Work your way up.

To string trunks of deciduous trees, start at the base and wrap the lights around in a spiral. If you want to illuminate an evergreen, however, start at the top and zigzag lights through the center of the tree, getting wider with the tree's shape.

8. Consider the location.

If your evergreen can only be seen by passersby from the front, save lights and work by decorating the tree front only.

9. Add some dimension.

Consider ground and stake lighting for extra holiday oomph. Multicolored lights work well for outlining walks, paths, and driveways.

10. Avoid bright light overload.

Holiday lights can be dazzling and fun, but be careful not to overload your circuits. Include no more than 1,400 watts on a circuit. If other lights in the house dim when you turn on the holiday lights, your circuit is overloaded.

11. Look around for added sparkle.

Find illuminating inspiration in unexpected places. Perhaps a birdbath or decorative porch columns would look pretty with a little extra light. For hard-to-reach spots, or any place you don't want to use electricity, try battery-operated mini lights.

12. Call in the pros.

If you don't have roofing experience, limit your lights to eaves, gables, and the edge of the roof. Keep lights and cords away from metal. Beware of overheated wires, aluminum gutters, and ironwork decor. If you want more lights on the roof itself, call a professional lighting company.

13. Hit the switch.

Turn off outdoor lights before going to bed, and don't leave them on when you're away from home, unless they're attached to a timer with a photocell.

Appliances Most Likely to Leak in Eastern Honolulu

11/3/2021 (Permalink)

With the ever increasing use of technology the rise of electronics that use water has also increased exponentially. There are now numerous appliances in an average Hawaiian household that use water and conversely are susceptible to leaking. Sometimes these tools of convenience leak because of micro factors within the home, most often it is from wear and tear, as well as consistent use with no general cleaning. 

Your water appliances are not meant to consistently function, especially without periodic cleaning. Hard water is another big factor as to why some of these appliances can leak. The consistent buildup of calcium and magnesium in the water causes issues for pipes and other metal fixings if not properly taken care of. 

Here are the appliances that are more prone to leaks or accidents comparably to other appliances within an average American home.  

The Air Conditioner 

It is important to make sure that your air conditioner is operating properly, and optimally. Especially here in Eastern Honolulu there are probably only a handful of houses that do not have any kind of air conditioning unit in their home. On top of that, the filter within these AC units work exponentially harder than other units. As when on it is consistently filtering the air, picking up small particles that aren’t always good for your health. And if these particulates stay inside the AC machine, mold or other sporadic microorganisms can now habitat within your AC. Improper usage- being used 24/7 for 24 hours, can also cause pipe leaks and other issues with the AC fixings. It is important to clean out the AC unit fixtures every 2-3 months to prevent any real damage. 


Another appliance that is prone to water spillage is the electronic dishwasher. Leaks are very common especially with dishwashers that use plastic tubing to deliver water in and out of the machine. These tubes are prone to breaking and are rather thin, most issues with dishwashers come from the piping design. If your dishes are still dirty after usage that is also an indication that there might be a spill. 

Washing Machine 

Washing machines are notorious for leaking and continuously leaking. Most of these units need to be replaced every 2-5 years, or if anything some part of the infrastructure needs to be replaced. Washing machines use a great deal of water and therefore have a huge influx of water coming in or out at any given time. Hidden deterioration occurs with machines that are used consistently like any of these appliances. Make sure to give your washing machine breaks that it needs. And to replace your machine at least every 10 years, as well as having it inspected every 6months to 2 years. 

Hot Water Heater 

This appliance is most ardently the machine that breaks down the quickest. Once one sign of dissonance occurs a whole onslaught of more comes. Water heaters have a 10-15 year duration or warranty. But leaks can occur from any point in time, due to the habitual use of water in American homes. The seals- of any design or material- wear over time from the continuous pressure of water. Additionally the natural degradation of such infrastructure naturally occurs with heat; therefore the heating and cooling process does a number on any chemical. These kinds of leaks can also go unnoticed so it is important to inspect it every 6 months to 2 years as well.  

Anything can cause home-owners or commercial owners alike issues with an innumerable amount of appliances. And with the ever changing industry of cleaning, electronics, as well as smart systems. The increased use of electronics in the home setting will only continue to grow. Make sure to research the most optimal design or the best fit for your home, there are so many companies innovating and redesigning everyday appliances. It is important as a user of such appliances to be aware of the movements that occur in the industry. 

Call us with any questions, comments or concerns at (808)395-9545- we are here to help the Eastern Honolulu area at any time, any place. Our phone number  is a 24/7 hotline because disasters, and emergencies don’t wait for anybody so neither do we. Our goal behind any of our jobs is to make sure that your space looks… "Like it never even happened."

Choose the Professionals of East Honolulu: Choose SERVPRO

10/31/2021 (Permalink)

The Local Restoration Company You Can Always Trust. We have been serving the community for the past three decades justly so- gaining noteworthy accolade. We will continue to strive for excellence.

We build back after natural disasters, our goal is to make it… "Like it never even happened." We do more than just replace, our main goal on a site is remediation and restoration. With no intentions to build back better, or to just buy and replace everything. That is the SERVPRO, the SERVPRO promise we offer our community of East Honolulu. We can’t truly bring back the items that have been damaged, but with our expertise we can remodel, clean, and refurbish housing infrastructure. 

There is a true difference between restore and replace, we here at SERVPRO of East Honolulu aim to do the first rather than the later. Technicians of all disciplines also have this distincting that splits the good companies from the great ones. Pre-loss condition is our trigger word at SERVPRO of East Honolulu- we want your house to look like any damage happened whatsoever.  This also keeps costs low on each end, not fully replacing everything with a scratch keeps your wallet healthy and our prices cheaper. 

Another way we keep your wallet healthy is our pretesting methods; these methods are preventative measures to make sure everyone is in check even our buildings! Here in Hawai’i most buildings were renovated in the 60s-80s- those older buildings may have asbestos in them. Asbestos is a building material originally used because of its lack of flammable properties, only later did we find out the adverse health effects to any organism that has lungs. We don’t work with materials that need extra precaution, and leave that to technicians who are qualified to handle such. We know the extent of capabilities, our limitations keep our workers and customers safe. 

Just as much as we are efficient we are organized. SERVPRO of East Honolulu uses various methods to keep organized, from our cleaning supplies to the inventory of your goods. One of our methods comes from an app called Pack Out, this enables us to locate virtually everything we ever packed for you. Using QR codes to locate items- goods that were wrapped individually and boxes. It is an extensive system, with pictures, descriptions, and more to hold us accountable with your precious items. This itinerary is also available to you via a pdf we can email, making the whole process more convenient. Making it another reason you can trust us with big or small projects, our organized staff make the temporary move in and out a smooth transition. 

We also offer our community of East Honolulu 24/7 call hotlines, for any emergency. We know that natural disasters happen at any hour of the day, SERVPRO of East Honolulu is here to answer that call. We run right behind the local authorities, or we vacuum up water at 2am from Ala Moana. Because well life does life. 

Oahu is a small island with many local restoration businesses, we strive to stand out with our work, ethic, efficiency, and organized reproach. SERVPRO of East Honolulu loves our community and responds to any questions, comments or concerns through our website or by phone at (808)395-9545.

How We Clean Smoke Damaged Jewelry in Eastern Honolulu

10/31/2021 (Permalink)

No one likes to clean after a fire takes place, the worst thing about fire damage is the smoke damage that exponentially affects more than the fire itself. Soot and smoke is acidic and corrosive, it is not good on anything especially jewelry. 

Our advanced technicians know how to clean any and all goods or materials because we have many IICRC certified individuals.  IICRC is the Institute of Cleaning and Restoration Certification; this is a nonprofit organization that works on setting standards for the restoration industry. All SERVPRO franchises use IICRC programs to get certified and it is trusted in the remediation industry. The IICRC continuously works on better techniques and finding more ingenious ways of cleaning for businesses to adopt and lead in the industry.  

That being said, there are a few ways for cleaning jewelry after it is affected by a fire- even though it looks like nothing is on goods soot can still be present.  

  • Dry cleaning- uses microbial dry wipes or also dry sponges that absorb particulates. This is occasionally used for pre-cleaning wet cleaning but only if the case is extreme. If there are particulates flaking off jewelry. 
  • Wet cleaning- this is the use of towels and cleaning spray, our sprays are always EPA-grade and pet, human friendly. This is when particles are relatively easy to dry and mostly is used when jewelry was in the same area or near the affected damaged area.  
  • Foam Cleaning- this is a softer treatment that comes from an aerosol canister that dispenses solvent via foam. We exclusively use microbial towels- but for projects that need foam cleaning it is crucial. 
  • Immersion Cleaning- Uses an ultrasonic cleaner that coagulates dirty molecules, even oxidization regardless of soot issues.  
    • Immersion cleaning is the best way of cleaning metals, jewelry especially. The cleaner is a big tub of solvent, we leave jewelry in there for a longer amount of time than other things because metal takes a longer time to clean.  

We handle precious metals all the time, and can also keep a tally of your goods that you can also keep track of. As always SERVPRO of East Honolulu is here to kokua for our community, commercial, residential- we treat all business the same. Call us with any questions, comments, or concerns at (808)395-9545.

Owning Commercial Property in Eastern Honolulu

10/31/2021 (Permalink)

It is a huge undertaking to own a commercial property, especially to make sure that it is maintained and operating properly. Some hotels and malls use $30,000 worth of electricity a day, and it is not always a given for the businesses to consistently make rent every month. Business owners and commercial property owners share similar anxieties about infrastructural needs or happenings. It is no one's intention to ever create a problem down the line by negligence but it indeed occurs. 

This list is important to keep in mind, before you buy a commercial property. Not everyone is an honest business man and there may be future finances after purchasing that you have not known about. This prevents mostly anything like that from happening. 

Check to see if the following structures have sustained or any damage to them: 

  • Roof  
  • Pipes 
  • Foundation
  • Plumbing 
  • Drain System 
  • HVAC 
  • Ceilings for previous water damage 

Issues with these structures can be out of the control of any person’s hands. Making sure that these areas are not already damaged though when looking at properties in the Eastern Honolulu community is important to a great start as a business or property owner!  

It is easy to get an appointment with us, SERVPRO of East Honolulu is inspecting your building or property for any damage. We also do a free of cost evaluation for your property- this keeps imperative information on your property in our database, so if anything happens we can run over there and clean it up… "Like it never even happened." Call us with any questions, comments, or concerns at (808)395-9545.

DIY Cleaning in the Urban Eastern Honolulu Area

10/31/2021 (Permalink)

There are always new products coming in and out of the product, chemicals are being taken on and off lists of cleaning approval with the more data present. Some of us with allergies, pets, children, or other sensitivities can not always buy products with bleach in it and hope for the best. 

Additionally some of these products are not very effective for the nefarious chores you use it for. Like bleach products- the drying time of chlorine  is very short; therefore bleach may not always clean your surfaces. It dries way too quickly for porous surfaces like wood, grout, and other organic materials. This is because the time needed to seep into the surface of the furniture being cleaned is cut in half with some chemicals and their properties. 

Bacteria can be killed with UV light, there are so many different ways to properly, effectively disinfect your space whether it is residential or commercial. One of those ways can be naturally, saving you money and also another step to a more sustainable future. Sustainability to the new cornerstone of our everyday life. Here are some common household ingredients that can also be used to clean! 


Lemons are one of the most effective ways to clean because of the acidic nature of lemons. This is also not a very hard fix as many sprays, chemicals, and solvents often use citrus aromas for a satisfactory clean. Lemons are a great way to add a fresh scent around, cutting lemons in half and placing them around your house is one of the best ways to deodorize. You can polish your furniture, clean your drain, use it for everyday wiping surfaces and more. Lemons are one of the most natural ingredients that is found in chemical sprays for cleaning anyway this is an easy ingredient to incorporate. You could even clean your microwave by using lemon juice with water, heating it up the condensation will clean most of your staining. Another way is by wettering the surface of your cutting board, adding some salt enough for texture on the board, and then going in with half a slice of lemon and scrubbing the salt. This cleans your board, and also deodorizes it.  

Coffee Grounds 

This is another deodorizer that is not commonly mentioned when one thinks about natural or DIY cleaning products. Coffee grounds have a bigger range of jobs than that of lemons or even the later baking soda. Coffee grounds can be used to re-stain furniture, deodorize fridges, cleaning/deodorizing pipes and sinks and also cleaning your hands or dishes. Another way is to also put coffee grounds on fire ashes, spills or even puke. The coffee grounds soak up the moisture and stop the smell in its tracks. 

Baking Soda 

Baking soda is one of the oldest natural cleaning solutions since the 1950s, this basic powder is a great product for all kinds of cleaning, sanitizing and deodorizing. It is also pretty reactive with a few ingredients that can be to the advantage of the person cleaning. Because this chemical is from a basic nature it tends to destroy organic molecules that tend to be acidic. This means that baking soda breaks down dirt, malodorous odors, grease, and other alkane molecules. One of the best ways to use baking soda that isn’t with lemon is for your carpet, sprinkling some baking soda on top of your carpet and then waiting for a few hours. Deodorizes and thus cleans all the residue left from foot oil, matter found from your shoe...etc. 

There are numerous ways to clean a commercial or residential space, SERVPRO of East Honolulu proudly uses solvents only endorsed by the EPA and are friendly to the health of organisms that use the building. There are a lot of misconceptions when it comes to cleaning, especially naturally. Think about incorporating them into your cleaning routine, for a refreshed scent, and happier lungs.  

Call us with any questions, comments, or concerns at (808)395-9545, we are a locally owned franchise. We are here for our community- our customers, be more sustainable and environmentally conscious today! Starting with cleaning your counters with a little bit of lemon water instead of bleach. 


10/29/2021 (Permalink)

award First Responders Children's Foundation presented SERVPRO CEO Rick Isaacson with the Corporate Hero Award

In 2017, the United States House of Representatives designated October 28th as National First Responders Day to honor those who perform selfless acts of bravery every day in their commitment to public service and community safety. Please join First Responders Children’s Foundation on the eve of National First Responders Day as we present a Public Service Hero Award to a member of each first responder category: police officers, firefighters, paramedics / EMTs, nurses, medical personnel, 911 dispatchers.

Last night, the First Responders Children's Foundation presented SERVPRO CEO Rick Isaacson with the Corporate Hero Award during an awards gala and concert held in honor of #NationalFirstRespondersDay.SERVPRO donated $100K to the foundation this summer and has been working on a strategy to localize the relationships among SERVPRO franchises, their communities’ #firstresponder organizations, and FRCF.Another highlight of the special event was meeting Nurse Amy O'Sullivan, who was 1 of 6 women, Mattel honored with their own one-of-a-kind doll for their work during the pandemic. Kristie Isaacson seized her moment for a photo with Amy and the Barbie doll created after her. O'Sullivan was named one of Time Magazine's 100 Most Influential People in 2020.

Tips When Grilling in East Honolulu

10/25/2021 (Permalink)

Now that it is not blazing hot with the heat of the summer, and “cooling” down for fall now is the perfect time to grill in eastern Honolulu. Although, it does not get cold here in Oahu- it does cool it with the low 90s and high 80s in the fall. Barbecuing with family friends and ohana is a great pastime that we do in our community. And although these usually call for fun gatherings, an open flame is a safety hazard. It is better to be safe than sorry, especially when celebrating; here are a few tips when grilling this season: 

  1. Make Sure Children and Pets Keep Their Distance  
    1. Ensuring that children and pets are at least three feet away from the grill is imperative to their health respectively. Both do not understand the gravity of an open flame initially, even pets not next to the grill can still cause an accident with the rope that’s holding them.   
  2. Loose Clothing 
    1. Anyone’s loose clothing three feet or closer to the flame is a potential fire starter. Loose fabric or an abundance of it can cause harm and are not always accounted for on a person. When cooking- especially the chef- but anyone around make sure that the loose clothing is tied back and the farthest away from the flame.  
  3. The Grill is in a Safe Location
    1. The grill or any cooking tool that uses open flame should be at least 10 feet from a building or anything that could potentially burst into flames. Including items outside that happen to be above or below the grill. Make sure that nothing in a radial distance of 10ft is close. 
  4.  The Two-Zone Method  
    1. The two zone method was designed to prevent contagious fires that may cause accidents. This is by creating an intangible division in your grill where half of your grill will continuously stay empty and the other half full. This way if a flare-up occurs the food can be safely moved to the other side of the grill. It also improves the quality of your food as it creates a side to sear and another side for slow cooking off a flame.  
  5. A Chimney Starter 
    1. Lighter fuel is most commonly used for igniting flames on the grill. This may not always be the safest option, lighter fuel tends to aggravate the fire already started and burns bigger and brighter when initially dispensed into the fire. A chimney starter lights the coals more evenly and is also safer. 

And finally- the most important tip when grilling at your home or anywhere else is to make sure that a fire extinguisher is nearby. Water will be a futile extinguishing agent as it is a grease fire, which would make the flames get even bigger and hotter if contact ensured. If there ever is a flare up that may be uncontrollable, close the lid and wait until it is operative again. And regardless if something happens, SERVPRO of East Honolulu is here. We have seen our fair and share of charcoal burnt houses. Call us with any questions, comments or concerns at (808)395-9545.