Recent Why SERVPRO Posts

Air Movers: An Asset to SERVPRO of East Honolulu

10/16/2021 (Permalink)

The most integral tool in our drying process is our air movers, these equipment are loaned out to our customers for water damage in properties. We have loaned these out to private homes, hotels, condos, apartment buildings, Ala Moana shops and more.  We often pair our air movers with dehumidifiers or “dehus”; the machines have a few tubes and it aims at taking moisture from the air heating up the room which the air mover circulates in the affected area. We utilize four different types of air movers here at SERVPRO of East Honolulu: 

  • Velo Air Movers  
    • This type of air movers are low profile thereby great ways to dry hard to reach places. We mostly use this kind of air fan for drying carpet. It is also an amazing tool for baseboards and other smaller infrastructural details. You’ll likely see our technicians put these kinds of smaller fans near the corner of wet areas. 
  • Sahara Air Movers  
    • These kinds of air movers are similar to velo air movers in the sense that they are smaller, more concentrated streams of air. This one is a little more versatile than Velo Air Movers; it has the ability to adjust vertically. And when the ceiling is wet it is the best air mover for the job.
  • Ace Fan  
    • These are also amazing air movers that all of our vans are stocked up on. They are versatile, quick on the go, and do just the job for any basic or average water job. These air movers kind of look like snails- the air pressure is adjustable and the movers are stackable. 
  • Vortex Air Mover 
    • The air movers utilize negative pressure that dries a space exponentially. 

We try to structure coefficients by choosing the right kind of air mover for the job, it is important to make the right fit for you. Here at SERVPRO of East Honolulu we strive for the best… "Like it never even happened." Call us with any questions, comments, or concerns at (808)-796-0443.

When Demolitions are Needed Choose SERVPRO of East Honolulu

9/5/2021 (Permalink)

Disaster Strikes Within the Home, Water Damage Can Compromises the Very Foundation Leading Us to Use Controlled Demolition Tactics

Water loss is no joke, in our East Honolulu homes you can start to see signs of damage hours after water mitigation. SERVPRO of East Honolulu technicians accommodate for any type of water damage. Using various solutions we can fix it, some structural damage- walls, floors, ceilings- need controlled demolitions. 

The amount of demolition depends on the amount of compromised goods. When floors are warped or ceilings have depressions them. 

Early action in taking these goods out of your house minimizes additional damages that incur leaving them in. Causing issues needing to “demo” even more areas of your house, or reconstruction later on. 

These demolitions preserve materials not compromised, while keeping the cleaning and restoring processes to the minimum. Demolitions usually occur after the first few visits, and all water detected is evaporated. 

Technician advice determines the amount of building materials are compromised, and our demo team is sent out to take the precise affected areas. 

When Do We Use Controlled Demolition? 

 There are many materials used to build a house, or property, some are more prone to being compromised from water than others. Materials especially affected through overexposure to water and high absorption rates are typically taken out as soon as possible. Hindering the growth of bacteria harmful to the uncompromised parts of the property. 

Using our team of professional restoration technicians, who know of the various materials that would need a demo, they can remove these materials in a clean, efficient way. Our SERVPRO team helps all along the way whether it is for mitigation, or restoration we promise excellency. 

Some materials directly impacted from water damage: 

  • Ceiling Tile
  • Wood Framing
  • Hardwood Flooring
  • Cabinets
  • Dry Wall
  • Carpet

No matter how severe water loss incidents might initially appear, our SERVPRO of East Honolulu team can help with a fast and experienced response. Give us a call anytime at (808) 395-9545

The SERVPRO of East Honolulu Way (pt.2)

8/29/2021 (Permalink)

Sometimes cases need a demolition, whether it is ripping carpet into manageable sizes and gently carrying it to our truck. Or be it that the water logged dry walls need to be removed into controlled measurements to save the rest of your wall in vicinity of the damage. 

When you approve this demo- the next step is cleaning and repairs. 

We vacuum the last bits of water and wet material, or sweep up the dust accruing from demolitions. It is prepped for the contractors to reconstruct your property. Who are specialized within the realms of reconstruction, flooring, or mechanical needs. SERVPRO of East Honolulu accompanies you whilst reaching this step. 

 Your house will be prepared for the contractor(s), fixed with a nuanced solution, with no compromised material left in your periphery. 

Your information will be in our database, because we are here for our community. When you ever need us again, we can know the pre-conditions and navigate your home with familiarity thus confidence. We may call you asking to write a review- we desperately need those. Or you call for updates and we call for invoices. 

It is always a pleasure working with our community of East Honolulu, and pride ourselves in a job well done. 

"Like it never even happened." Call us at (808) 395-9545, or via email SERVPROehonolulu@aol.com

Why You Call the Professionals

8/15/2021 (Permalink)

SERVPRO of East Honolulu hosts teams of technicians who are IICRC trained, and the latest technology in the restoration industry to combat all concerns. 

Whether it is cleaning measures to prevent COVID-19 spreads or leaky refrigerator, we’ll blow your mind with expertise and efficient speed. 

When you are experiencing water issues it is not uncommon to dry the water yourself, in circumstances where the water spillage is small it works. 

But SERVPRO of East Honolulu understands the dangers of water damage, and diy-ing it might cause more problems for you in the future. 

When dried improperly it imposes the start of mold/bacteria growth, whilst also keeping compromised materials in your home. Harming originally kosher materials bordering the damage. SERVPRO of East Honolulu has a thorough process to make sure all anxious thoughts are just that. 

Some initial thoughts pestering our minds when ensuring a methodical and clean response look like, 

  • Where else do I need to check that they may not innately be near the problem? 
  • Where is the most moisture as per the thermohygrometer? 
  • Is it possible for this area to have mold growth? 
  • What kind of water is it categorically? 
  • What kind of ceilings, flooring does this property possess? 
  • How old is the property? 

We prepare for these important discussions, when the home made solutions of drying go awry. 

In our next post, you can expect our process in its glorious entirety. Until then, SERVPRO of East Honolulu is more than happy to answer questions left on FaceBook, Yelp, etc… 

Call us 24/7 for any emergency at (808) 395-9545

SERVPRO of East Honolulu Emergency Response

7/13/2021 (Permalink)

Organized and Speedy- the East Honolulu Way With the hustles and whistles of the city to the quiet Ko'olau mountain range we come to your aide prepared. "Like it never even happened."

We of SERVPRO of East Honolulu are available 24/7, 365 for your convenience in case of emergency situations- fire or water alike. 

These damages whether on a small or large scale if not treated immediately, water and soot molecules can degrade your building materials. SERVPRO of East Honolulu understands the sensitivities of natural caused damages and the exponential damage that incurs immediately after. Like those of malodorous origins: mold. 

You can expect us to pick up the phone for help, any time -(808)395-9545 

Water or fire damage can be major stressors for our customers. 

It is normal to be stressed, flustered, and left feeling vulnerable. 

In some cases we have to quite literally cut into your property building materials. We have expert technicians as well as office help that will guide you through the stress of damage.  Having training in specified water and damage being IICRC certified, and our joyous attitude will make your road to repairs a smooth and easy one. We are specialized in water damage, and it is what we are known for. Thanks to our great water team duo! 

What you the Customer Can Expect 

Once you contact one of our lovely office ladies, they will start asking a few questions. That way we know some important details to have on file, and to gage what we will probably need at the work site. Such as equipment, chemicals, or the amount of technicians needed. 

This call will inform us of basic details: 

  • Contact Information: your name, email, address, and number to contact you/ insured name 
  • Insurance: The type of insurance, your insurance claim, insurance adjustor. Usually we call you with all that information, many insurances trust us with their insured’s water damage.  
  • Damage Information: Date of loss, how many rooms are affected, if the customer has popcorn ceilings, the flooring, if there are flooded areas or not. 
  • Electricity: if electricity is available when we arrive. 

Trusting Us, the Professionals  

SERVPRO of East Honolulu particularly specializes in clean up and restorations from smoke, fire, or water damage. On residential and commercial property we are well acclaimed. Being IICRC certified with the advanced technology for restoration. We can and will restore your property like the numerous ones we already have. "Like it never even happened."  

Call us at (808)395-9545 for any concerns or comments. We are proud to be locally run and operated. 

The SERVPRO of East Honolulu Way (pt.1)

7/2/2021 (Permalink)

When our emails ping, or someone calls our initial response is part of our process. 

This is the emergency contact response, say you call since your bathroom flooded from your teenage son. Spilling over into the floor, sinking into the carpet in the hallway, seeping into the apartment unit below you. It is an insurance claim and/or call away for reassurance to SERVPRO of East Honolulu. "Like it never even happened."  

Once you call, you’re greeted by one of the lovely clerks- who understands the frustration of the situation. They will help throughout the process of restoration, who will take your information and schedule a time for a technician to look at your property. 

This inspection and assessment looks different for everyone, there may be water damage in an apartment tower. 

But some carpets and other vinyl flooring- to each their own. Our equipment may look different. 

If there is still pooling water we may be bringing water extractors and our water team. If the ceilings are wet, send out a technician who can get the specific measurements of various necessities for your insurance and our documentation.  

Whichever route one takes, in your case we are bringing some fans and a technician. We set up treatment for the drying process. 

It is crucial to find the problem, solve the problem, and then dry it all up. We can’t fix, replace, or demo damp materials. Thankfully there is no mold growth, but because it was damp for 4 days we put some disinfectant on it. We’ll spray our SERVPROXIDE, an epa friendly, animal friendly, disinfectant. Killing mold in any stage of growth it’s in.  

We dry with many different tools, for most cases the situation calls for a dehumidifying machine and some powerful small fans. We place the fan facing the water compromised materials, with the “dehu” machine sucking the water from the air. Which is being sucked into a tube that consequently finds itself in a drain. 

         This area needs to be zoned off for a bit, the dehu machine mustn’t be disturbed. It is too uncomfortable to be in for the time being… 

It takes some time for these structures to be truly dried, with the sheer density of being a property. With a skeleton amassed in drywall, layers of bolts, nuts, wires, it takes some time and care to fully understand what’s needed. The unit below needs an electrician, and mustn't use his lights in his bathroom until further notice. 

Once dry and accommodations meet our customers (and their insurance) it is time for more steps for some and for others our time together has ended. When the damage is not bad, no holes, no discoloration. We finish the paperwork up, and are ready to jump to the next person in need.

SERVPRO of East Honolulu’s Deodorization Tactics For Fire Damaged Homes

6/15/2021 (Permalink)

When malodorous smells waft in after the fire damage it is an essential step to get rid of it through our modern deodorization tactics. 

On the account of fires residing within homes, they tend to leave massive amounts of soot, residue, odor, invading rooms that might not have been in flames. 

Whether your hale is big or small, by virtue of soot's particle properties  it will breach every nook and cranny fathomable. 

The deodorizing process is no easy task, requiring the most precise instruments and high grade, EPA friendly cleaners/deodorizers. 

What is even worse, is the aftermath harming your air quality doubly so, increasing soot, more over inciting mayhem. 

Defective and blemished residential property cause damage through over buildup of soot and/or mar, that makes the deodorizing process difficult additionally delaying the restoration progress. 

The first step would be to remove all defective materials, and “soft contents”- carpets, curtains, towels, clothes, stuffed animals...etc. SERVPRO of East Honolulu also has certified tools, industrial washers, and professional cleaners to fully rid all remnants of the fire. Cleaning everything from toothpaste boxes to extravagant dinner sets. 

We can do it all, simplifying the clearing process of damaged materials out of the way. Making it easier for our technician team to clear the air, quite literally, as smoke clings to everything.  

Removing said materials makes the airing out process quicker with no goods to waft through. We have numerous trained procedures to remove fire odors from any and all households. 

Using innovative solutions such as a thermal fogger. The fogger contains a deodorizing solution forming it into a gaseous state, this clings to residual smog, smoke, and soot within airways of your home. 

This is a great tool for the structuring of the house as it can also get to every nook and cranny via its gas form, which can also be used with couches and other soft materials that might need a different approach to the cleaning process aforementioned. 

Another tool we use are ozone machines, this hydroxyl generator is a heavy duty process needing entrapment procedures. When fires only hit several rooms rather than compromising the whole structure- including floors, it is efficient to “zone-off” this part of your property. Once zoned, usually through artfully crafted plastic walls, it will be sealed to insure that no living organism can enter this area. Ozone has interesting properties that also work like the thermal fogger. 

Although innately harmful to lungs of any organism, it does dissipate eventually leaving the zone within hours as if the fire did not happen. 

We are available 24/7, through sunshine and rain, at 

(808) 395-9545 

SERVPROeasthonolulu.com 

and, on YELP

FIRE AND WATER DAMAGE RESTORATION SHOULD BE LEFT TO THE PROFESSIONALS

6/11/2021 (Permalink)

fire Find a company that provides you with all the tools and options that you need to get your property back "Like it never even happened."

Dealing with a house or business fire can be a very emotional and overwhelming time for anyone. If your property was recently damaged in a fire, you’re presumably wondering whether to tackle the restoration process yourself. Unfortunately, even if you enjoy DIY projects, it’s not a good or recommended idea.

Fire, smoke, and water damage restoration are jobs for professionals. Trying to tackle these issues yourself could be both challenging and problematic.

With a fire, flames cause the most visible damage, but smoke, soot, and water can also cause devastating damage. Even the odors from smoke and soot can cause damage in a short amount of time.

It’s important to act quickly and expertly to prevent further damage to your home or commercial facility. There are few things to understand before even considering whether you will handle the restoration on your own or not:

  • Safety: It’s not safe to enter a structure after a fire, even if everything seems fine from the outside. Call the experts to assess safety before entering the property.
  • Soot: Inhaling soot, which is the black dust made from burned coal, wood, or oil-based substances, can cause severe lung problems. Allow the professionals to evaluate the soot situation inside your property first.
  • Water: After the firefighters are done, you may also have water damage to deal with. Your home or building will need to be dried entirely, or mold and mildew can take growth. Mold colonies can start growing just 48 hours after water damage.

What is a Restoration Company?

5/14/2021 (Permalink)

why servpro - image of man cleaning Making "Like it never even happened."

Sometimes you find yourself unlucky, as disaster strikes your home or business. One way or another, you will need professional help in restoring your property to its pre-disaster condition, and as quickly as possible.

What is a Restoration Company?

Well, simply put, a restoration company will restore your property after it has been damaged by a disaster. Disasters can include anything such as storms, hurricanes, biohazards, mold, smoke, and water damage. Many disasters such as these come with hidden problems, and that’s just one of the reasons to hire a professional and reputable emergency restoration company. The company you choose should: take steps to rebuild the damaged parts of your home, address any water damage and mold issues, thoroughly dry the property, clean up heavy soot and smoke, and, lastly, leave your property safe and back to its original state, "Like it never even happened."

How To Choose a Restoration Company

  • Get in touch with your insurance agent and ask them to give you some advice on choosing a reputable emergency restoration company. 
  • You’ll want a local company, as they can arrive swiftly onsite to assess the damage to your property. Find out how many years they have been in business and how many related projects they have completed within the last year.
  • Reputable restoration companies have emergency response teams that offer 24-hour service every day of the year, because they understand that disasters can’t be timed. And, fire and water restoration companies know that they need to act quickly because disasters such as these can disrupt property within minutes.
  • The restoration field has a set of industry standards that all qualified restoration companies follow. Make sure the company you choose has licensed and trained technicians on their staff. They should also use advanced and professional equipment and techniques when setting about your property’s restoration.

At SERVPRO of East Honolulu, we understand the gravity of the situation. By utilizing the knowledge we have acquired from our decades of experience, highly trained team members, and specialized equipment, we help get your property back on the road towards recovery. Our team of experts grasp the importance of urgency when it comes to protecting an investment like your home or business, and focus on minimizing any further damage from occurring to the structure and the contents inside.

WHY SERVPRO?

5/1/2021 (Permalink)

CLEANING The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

MISSION STATEMENT
To develop a team of quality people who focus on excellent service, fairness and mutual respect.

VISION STATEMENT
To be the premier cleaning and restoration company in the world.

PURPOSE
To help entrepreneurs succeed.

CORE VALUES
Believe in a Dream Grow Relationships Share the SERVPRO® Story Financially Frugal Follow the System


Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO franchise professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO franchise professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Awards & Recognitions

4/9/2021 (Permalink)

RANK numbers for SERVPRO over the years 2018 Entrepreneur 500 Franchise Ranked #1

As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields. View our latest awards or some of our past awards below for a sampling of SERVPRO’s awarded achievements.

2008

Wall Street Journal
Top 25 Highest Performing Franchises
Top 25 Franchise Brands for financial strength and success

American Society for Training and Development (ASTD)
Golden Torch Award for Innovation in Practice (Franchise Training)

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #28 in the Annual Franchise 500
Ranked #66 in fastest growing franchises
Ranked #4 in Top Home-based Franchises

For National Advertising
Gold Addy Award in Television Advertising

2007

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #25 in the Annual Franchise 500
Ranked #100 in fastest growing franchises
Ranked #4 in Top Home-based Franchises

2006

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #43 in the Annual Franchise 500
Ranked #73 in fastest growing franchises
Ranked #8 in Top Home-based Franchises

2005

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #8 in Top Home-based Franchises
Ranked #34 in the Annual Franchise 500
Ranked #75 in fastest growing franchises

For National Advertising
Silver Addy Award in Print Advertising

2004

Entrepreneur Magazine
Ranked #1 in the Franchise Restoration Services
Ranked #33 in the Annual Franchise 500
Ranked #8 in Top Home-based Franchises

For National Advertising
Gold Addy Award in Television Advertising
Silver Addy Award in Radio Advertising
Gold Addy Award in Advertising Elements Advertising

2003

Entrepreneur Magazine
Ranked #33 in the Annual Franchise 500
Ranked #44 in the Fastest Growing Franchises
Ranked #7 in Top Home-based Franchises

2002

Entrepreneur Magazine
Ranked #41 in the Annual Franchise 500
Ranked #2 overall franchise in Upholstery & Drapery

1997

Entrepreneur Magazine
Ranked #9 in the Top 101 Home-based Franchises
Ranked #23 in 100 Fastest Growing Franchises 

Franchise Times
Ranked #9 in the Business Service Franchisors

Income Opportunities
Franchise Relations Award*
*One of only 32 franchisors in the country to be given the honor this year

Franchise Times
Ranked #33 overall in 200 Listing
Ranked #2 in the service business category

1996

Franchise Times
Ranked #41 out of all franchise opportunities

Success Magazine
Ranked #27 in Franchise Gold 100

1995

Business Start-Ups
Ranked #11 of Top 150 Low Investment Franchises

Franchise Buyer
Ranked #39 of 200

1994

Success Magazine
Ranked #9 in Franchise Gold 100

1991

Nashville Business Journal and Owen School of Management
Small Business of the Year Award

Dunn and Bradstreet
Ranked #9 Franchise Opportunity overall

SERVPRO® Named a Top 10 Franchise Amid Coronavirus Pandemic, Active Storm Season

3/10/2021 (Permalink)

Franchise top ten logo SERVPRO® Named a Top 10 Franchise Amid Coronavirus Pandemic, Active Storm Season

Cleanup and restoration company attains #10 ranking in Entrepreneur Magazine’s 2021 Franchise 500 rankings

Gallatin, TN, February 18, 2021 –  For the first time since 2016, SERVPRO, a cleanup and restoration franchise company, has been named a Top 10 overall franchise opportunity in the nation by Entrepreneur Magazine, as well as the #1 position in the cleaning and restoration industry for nearly 20 years in a row.

“In 2020, SERVPRO franchises across the U.S. and Canada responded to numerous natural disasters such as hurricanes along the Gulf Coast and East Coast and wildfires in the West. But it was the launch of SERVPRO’s new disinfecting and COVID-19 cleanup service that tested and proved the company’s resolve,” CEO Rick Isaacson said.

“SERVPRO’s #10 overall ranking is a result of the hard work our franchises, their crews, and our dedicated headquarters team put in while many businesses were not so lucky,” Isaacson said. “So many businesses were negatively impacted, slowed, or closed due to the pandemic. When COVID forced much of the world to slow down or step back, our team stepped up and did what it took, whether that was cleaning businesses so they could reopen safely or disinfecting first responders’ vehicles – many of those at no cost – to give back to those working every day to keep us safe.”

The company’s most common revenue lines come from residential and commercial fire and water cleanup and restoration. Franchises respond to natural disasters such as wildfires and hurricanes, including a record-setting 2020 storm season. “We’re basically a first-response company, so we go in when everyone else is running out,” Isaacson added.

The Franchise 500 list uses objective and quantifiable measures of a franchise operation to help would-be entrepreneurs identify franchise investment opportunities. The evaluation process is based on what the magazine calls “The Five Pillars of the Franchise 500©”: Costs and Fees; Size and Growth; Support; Brand Strength; and Financial Strength and Stability.

“SERVPRO was founded in 1967 as a painting company. Today, we are a mature restoration services organization with more than 1,900 individually owned and operated franchises under a single brand,” Isaacson said. “Our franchisees respond to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Maintaining our position for more than two consecutive decades as the best franchise opportunity in our category on the Entrepreneur Franchise 500 list validates our long-standing strategy for growing our brand: investing in franchisee training and support and doing whatever it takes to help entrepreneurs succeed.”

Expertise | Best Water Damage Restoration Services in Honolulu of 2021

3/5/2021 (Permalink)

best ranked image Expertise | Best Water Damage Restoration Services in Honolulu of 2021

SERVPRO of East Honolulu

SERVPRO of East Honolulu offers residential and commercial restoration and cleaning services in the greater Honolulu area. Its water damage restoration specialists help individuals and businesses to restore their properties to their pre-damaged condition by extracting water and using state-of-the-art tools to dry the premises. The company handles sewage cleanup, mold remediation, fire and storm damage restoration, and building services.

SERVPRO of East Honolulu is AMRT, ASD, and FSRT certified.

We are Here to Help 24/7

12/20/2020 (Permalink)

We, at SERVPRO of East Honolulu want to give our deepest mahalo for allowing us to continue to service you this year. 

2019 brought an epidemic, turmoil, and fear for the future. SERVPRO of East Honolulu has been here for you and your ohana, even working through COVID-19 following the strict CDC guidelines when working for you. 

And as many of you know disasters and messes can come in all shapes and sizes, whether it is in a work environment or in your home; we know how much stress it can be. Especially now during the holiday season. 

Here are some important things to keep in mind as you enjoy your holidays.

- If you have been celebrating your holiday with a tree make sure there is always water inside. Just so the tree is receiving some sort of nutrients and is less of a fire hazard 

- If you also celebrate with putting lights on the tree make sure that when you go to bed that the lights are turned off and un-plugged. This will ensure that a fire will not occur, it is always good to watch these kinds of lights for fire prevention. 

 - Inspect the chimney, if there is a build up of soot this could be a fire hazard and an additional hard clean. We at SERVPRO of East Honolulu know how hard it is to clean soot once it affects objects and soft surfaces. The best way to prevent this is by consistently cleaning your chimney 

- Remove any items near your furnace, furnaces are handy and scare here in Hawai'i. But if there is a slight chance one has it in our community we want to bring awareness to having flammable items near the furnace. 

- Keep combustible products at least 3 feet away from a light source or heat source. This will ensure that these products can not and will not go into flames. 

- Stay in the kitchen when you are cooking something. During this holiday season we always enjoy the aunties cooking. The delicious butter mochi, cookies, and other goodies we are all to familiar with. With an increased amount of goodies and cooking, there is a higher risk for one to walk away and a fire to start. Remember even an electrical counter top can set on fire depending on the conditions. 

 - Menoras and Kinaras should also be placed at least 3 feet away from flammable products. Make sure to also monitor the open flame when in use, we only wish you a safe and healthy holiday. 

- If you have a pet make sure that you keep all fragile ornaments out of their reach. We love our furry pals and also wish for their safety. 

As always we are here for you this holiday season, and wish you the happiest and safest of all holidays. And to take the time off and enjoy yourselves. So choose us to make sure that 

Aloha, 

SERVPRO of East Honolulu 

Our Premier Commercial Cleanings

10/15/2020 (Permalink)

Here at SERVPRO of East Honolulu we know how important it is to have a pristine commercial area. WE should be your first choice for your commercial property because of our extensive knowledge assessing, cleaning, and restoring damages. 

Our team consists of qualified professionals who can quickly and efficiently clean and minimize the damage of your property regardless of size. 

We use the best technology and the innovative ways of SERVPRO to make the best solution for your issue. We are proud to wear the SERVPRO brand because of their excellence and quality insurance that we uphold. 

we have cleaned before: 

  • large offices 
  • high rise office buildings 
  • manufactures 
  • retail stores 
  • hospitals 
  • hotels 
  • apartment buildings 

and so much more 

Not only are we more than qualified for any mess in your business; we are available to you 24/7. We clean anytime and anywhere for your convenience and to lessen the damage. Here, at SERVPRO of East Honolulu we ensure that your place looks like a mess; never even happened. 

Looking for the Right Things From a Storm Restoration Company | SERVPRO® of East Honolulu

9/1/2020 (Permalink)

Fallen tree When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Call us today 808-395-9545

Experiencing a severe weather event is never an enjoyable thing, especially if your property is damaged in the process. Storm damage is becoming more common and more severe as time progresses, so we always advocate for people to think through what they will do before they find themselves needing restoration right away.

One of the most important aspects of the entire process is choosing the right company to handle your storm damage restoration. You will have many options after there is a major storm in the area, but picking correctly can significantly reduce your stress throughout the entire process and ensure your damage is properly handled.

What Should I Look for in a Storm Restoration Company?

What is their local and national reputation? When a storm moves through the area, so do many unscrupulous companies looking to take advantage of those affected. Scams after storms are extremely common, so it is best to make sure you are choosing a well-reputed company to handle your work. Checking that your company is both well-renowned in Honolulu and on a national level is advised.

How do they handle a surge in demand? When a major weather event strikes, the requests for restoration can easily overwhelm companies that are not built to handle the sudden influx of business. With us, however, you can be certain you will receive the same quick service regardless of the size of the disaster. Our national SERVPRO® partners can always provide more equipment and technicians when needed, so we will do a superb job after storms of any size.

When can I call them to report my damage? There is no schedule that severe weather abides by, so picking a company that adheres to strict office hours may not provide you with the best possible service. Thanks to our 247 emergency line, you can call us any time you experience damage so you can be certain we are working on it no matter what time of day a storm rolls through.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.

We are Cleaning Experts

8/14/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Honolulu 808-395-9545

You Want Us on Your Job: Here's Why

6/18/2020 (Permalink)

If your East Honolulu, Hawaii business has experienced natural disaster damage, then you may be looking for a local restoration service to help with cleanup and repairs. However, knowing what to look for in the best company to help your business can seem daunting at first. 

Here are three reasons SERVPRO of East Honolulu should be your chosen restoration team: 

  • We work with your insurance 
    •  SERVPRO of East Honolulu works closely with insurance adjusters. Our crews offer services such as damage documentation, electronic inventory databases, and regular progress updates. All of these services can help your insurance stay on top of the information they may need for your claim. 
  • We've seen it all, we can do it all 
    • A fire damage service should also be able to clean up the various types of damage that may result from a fire. Not only does this include repairs to any burned areas along with smoke and soot repairs, but water damage as well. Water damage can result from fire suppression efforts, so choosing a company that can make these types of repairs as well means you can work with a single team, and your business repairs may be completed faster. We are very versatile and there is no natural disaster we can't help fix.  
  • We can help with Remediation  
    • Here at SERVPRO of East Honolulu we ensure the property is up to fire code and address other mitigation concerns you may be worried about. Once repairs are completed we can walk you through any recommendations they have for further protective measures your company can take. 

Consider working with us on your next job, when looking for a restoration service to help with natural damages at your place of business or home. Work with your insurance provider, clean up different types of damage, help with future mitigation needs. Our company that can do all three can help ensure you find all the services you need after any disaster in one, reliable place. 

We are available 24/7, 365 days out of the year for your convenience and to prove our competency. Trust us, SERVPRO of East Honolulu 

Call us: 

(808) 395- 9545

You want an ERP: Emergency Ready Profile

6/5/2020 (Permalink)

Here at SERVPRO of East Honolulu, we want to prevent time and hassle for our customers. An ERP gives us this luxury, but what is an ERP? 

An ERP is an Emergency Ready Profile, this is a tool we use to assess your property quicker. 

This is a free tool that we offer to our community to be more prepared for any emergency. To make a profile, we use basic location information to better our service. This can be information like where we can park, where your maintenance room is, or the insurance on your building/home. 

When you call us for a cleanup we will have your property on file and will know all the parameters as to how to assess your damage. We also can create appointments to come in and take pictures of your location. These pictures will show us what your property looks like, where we can enter, where the electrical routing is... etc. 

There is no hassle when it comes to an ERP, we come in and consult you. We also walk you through the ERP process and/or can create it for you and send you the access code later on. So why wait until an emergency hits, call us today. We are available 24/7, make an appointment and be prepared for the future.

Using the Best for the Best

5/20/2020 (Permalink)

We of SERVPRO of East Honolulu are known to use the best procedures, standards, cleaning equipment and more for your convenience. A standard that we uphold for water damage is the IICRC S500 Water Damage Guide. The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a certification program "to provide the highest quality concepts, terminology, and procedures recognized in the cleaning and restoration industry."

This is a guide that was made to be a extensive standardizing tool that aides in creating the best solution for your situation! This includes principles, procedural standards, and an emphasis on consultations and sources to create the best plan of action for you. 

We use IICRC S500 for its high quality standards that we wish to always uphold; we are especially proud to use IICRC's value-area method. Which essentially  gauges the air mover size needed for a job to "achieve appropriate airflow on water damage restoration projects". 

We partner with IICRC to ensure that we have the highest standards, and to show that we are the most capable to handle any situation that appears. SERVPRO East Honolulu knows what it is like to appear in sticky situations, and we are here to get you out of them, the safe and proper way.

Using the Technology of the Future

5/20/2020 (Permalink)

We are using the best technology to really assess your problem. By using thermal imaging we can see what is really going on beneath the surface. 

Thermal imaging can show us a few things: 

-can see the overview of the problem 

-see the heat loss easily 

-quick access to moisture intrusion 

these types of problems can sometimes be overlooked, when using the thermal imaging we are able to really refine these problems and locate the affected areas. 

Our thermal imaging also aims to instantly identify the issue, this saves time and money for you.  

Sometimes to the naked eye a wall doesn't seem to have water damage, with thermal imaging one can see if there are areas of excess moisture. This excess moisture can be seen clearly through thermal imaging as an absence of heat. This is a problem because water damage can lead to the growth of mold/mildew spores or bacteria. This makes it easier to remove the affected areas for a safer space. 

Especially in Hawaii, since our humidity is so high there is an even higher possibility of more damage in the future; if these areas are not taken care of or removed. 

We use thermal imaging to also prevent problems, thermal imaging makes it easier to see if there are electrical issues. When you look at a circuit unit through thermal imaging you can see if there is excess heat, if there is a buildup of heat that is a possible heat hazard. We have seen many cases of this happening, so rather than waiting for a fire we fix this immediately. 

Here at SERVPRO of East Honolulu we are always striving for excellence and a through job well done. We can do this even better through the use of thermal imaging.

There is a reason why we say SERVPRO clean

5/16/2020 (Permalink)

Employee keeping clean Our employee ensuring the highest standards through innovative measures.

SERVPRO has been known to be clean and efficient in their jobs by using our unique 3 C’s:  

Consult: As SERVPRO of East Honolulu, we know that each cleanup is unique, just like you. When we consult, we are consulting you, no one knows your issue like you do. We keep that in mind as we curtail solutions to you.  

Clean: SERVPRO of East Honolulu knows what clean is, we house more than 20 certified equipment to handle various situations we come across. Not only this, we have multiple chemicals in house to help clean up any mess whether it be of biochemical origins or of natural causes. We will be here for you. 

Not only do we clean, we also make sure we don’t create bigger messes. SERVPRO of East Honolulu does this by making sure that nothing else will be damaged in your household because of us. We take extra precaution dealing inside of your home, office, or your place of business, we will take care of you and your home. 

Certify: Our community knows our name for a reason. We, SERVPRO of East Honolulu boast a 4.2 rate on Yelp. Because of our quality guarantee, our customers know of our success, do you? 

We keep these C’s in mind every time we go in for a job, this ensures the SERVPRO clean. We are the #1 choice in cleanup because of our standards, choose us because no one knows how to clean a mess better than we do!

SERVPRO for the community

5/16/2020 (Permalink)

During these unprecedented times, we of SERVPRO East Honolulu are here for our community. We are STILL working to protect you. We are doing this by upholding the 2020 COVID-19 CDC Guidelines of social distancing and virus prevention.  

Recently, a doctor's office in our community was affected by water damage. Using our 6 step process to repair forms of water damage, we helped ensure that his doors would be opened as soon as possible. From Emergency Contact to Restoration we helped open his doors in a matter of 10 days. 

On top of opening his doors for our community during this tough time, we also gave him a free air cleanse. 

Our air cleanses are certified to treat even the toughest of viruses-including COVID-19. This will ensure the quality and protection for the doctors and patients alike. We care for our community's health as well as their safety and protection. 

When you choose SERVPRO East Honolulu you are choosing safety and protection. We ensure quality just as much as we ensure safety. We are #1 for restoration and cleaning because of our standards, and our employees who carry out our excellence. We focus on your safety so you don't have to.

As always we will be here for the community we serve, and only hope the best for all affected by COVID-19. Keep being informed and help us flatten the curve.

 Stay Safe and Aloha, 

SERVPRO of East Honolulu

Recover With Our Help | SERVPRO® of East Honolulu

2/8/2020 (Permalink)

removed flooring If you have experienced storm damage or want to learn more, you can call us 24/7 for more details.

The frequency with which storms occur can sometimes cause individuals to forget about how much danger they pose to life and property. Storms were responsible for around $2 billion in damages in 2018, and are something homeowners should prepare for and take seriously.

Putting a plan in place for storm damage restoration in advance is wise—there are many post-storm restoration scams, and it is important to choose a company you can trust. With our upstanding reputation and highly trained professionals, when storms strike, we can help you.

How We Can Help After Storm Damage Strikes

By Handling All Types of Damage
Because of high winds that blow objects, fallen branches and high volumes of rain, storm damage can be a severe and multifaceted problem. That is why we make sure we are fully certified and prepared for all types of damage, including structure and water-related issues, so we can provide you with a full restoration after a storm.

By Sending Our Highly Trained Technicians
Because of the complications of storm damage, it is important that you work with a company that is fully aware of the intricacies. That is why we keep our technicians up-to-date with the Institute of Inspection Cleaning and Restoration Certification guidelines and provide continuing education opportunities throughout their careers.

By Bringing in Assistance From All Over the Nation
As a member of the local community, we are proud to be a small business in Honolulu, but we also have the benefit of a national name behind us when large-scale issues arise. We are able to call for backup from other SERVPRO® owners across the nation, which means that no storm front or disaster is too large for us to take care of.

By Upholding Our Positive Reputation
Communities are vulnerable after destructive storms move through, giving rise to unscrupulous restoration scams designed to take advantage of the victims. Because we have a long-standing reputation as leaders in the restoration industry, you can rest assured that we are a legitimate business that is here to work for you and the entire community.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

How Planning Helps Reduce Risks for Your Business | SERVPRO® of East Honolulu

12/21/2019 (Permalink)

Words Choose SERVPRO of East Honolulu for your restoration needs

Managing your time investments properly is one of the most important aspects of strategic business ownership, but one area where most business owners could stand to invest more time is in their disaster preparedness efforts.

Natural disasters are happening more often than ever before, and while some areas of the country might be more vulnerable, they can occur anywhere and it is important for business owners to have a plan.

Preparing for a natural disaster involves planning both for the occurrence of the event and what to do in the aftermath to resume operations as quickly as possible. By knowing the details about your insurance coverage, creating an emergency plan and understanding how to get your property restored, you can ensure you are prepared for whatever nature sends your way.

Planning for Disasters as a Small Business Owner

1. Double-Check Your Insurance
While business insurance is a must for small business owners, not all insurances will cover the same amount of damages after a disaster. Extremely damaging events such as flooding are often not provisioned for in standard insurance policies and require supplemental commercial coverage in order for businesses to be protected.

2. Create Your Action Plan
When a disaster is imminent, those affected often have only minutes in order to evacuate and get to a safer area. For this reason, having an emergency action plan for how you will respond if your business is in immediate danger is quite helpful, as you will not be wasting time deciding what needs to be done. Make sure you determine evacuation procedures, what emergency supplies to take and make copies of all important documents that might need to be salvaged.

3. Rehearse Drills and Prepare Staff
Preparing your employees for a disaster scenario will help everyone stay safe and limit your liability when an emergency occurs. Come up with different, likely scenarios to practice workplace safety drills so it is clear how to proceed when a natural disaster is on the way.

4. Choose a Restoration Company to Work With
In the aftermath of a natural disaster, recovering quickly is one of the most important things for businesses, as a lapse in operations can be devastating for financial security. For this reason, choosing your preferred restoration company well in advance is advised. By doing this, you can call immediately to have your restoration begun and work to reopen as quickly as possible.

If you need to pick a commercial restoration company that’s right for you, call us today! We can tell you all about what sets our process apart.

Questions You Need to Ask Your Restoration Company | SERVPRO® of East Honolulu

10/21/2019 (Permalink)

owner and company vehicle Lorenzo air sampling for mold

Any time a property sustains damage, there are many logistical hoops to jump through. For small businesses, there are a few more hoops than normal due to the fact that a business owner’s livelihood could be in jeopardy. It is a dismal yet important statistic: 40 to 60% of small businesses cannot reopen following a disaster.

Because of the high stakes of commercial restoration, asking your potential company some important questions will go a long way in picking someone reputable to work with.

1. What Is the Emergency Process?

Many cases of property damage will continue to worsen as long as they are left untreated. A company with a solid emergency response time, 24-hour emergency line and a team of professionals trained to respond quickly is your best bet for not letting things get out of hand.

We are ready and prepared to respond at all hours of the day thanks to our own 24-hour emergency line that allows us to respond to damage rapidly. This allows us to begin the work of cleaning up so that business owners can focus more on their own tasks.

2. What Is the Employee Training Process?

The technicians who are working to restore your business are the ultimate determining factor in the quality of work. A company that employs and thoroughly trains professional technicians will be happy to share with you a bit about their education process.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) sets forth industry training standards, which are what we use for our own teams. Additionally, certifications and online learning courses are supplied and encouraged so everyone can expand their knowledge.

3. What Is the Equipment Selection Process?

The quality of restoration equipment is essential to the quality of work, and technological advancements have made many pieces of machinery obsolete. That is why choosing a company who carefully selects its equipment is essential.

Our own machinery is chosen based on the guidelines from the IICRC to guarantee we use the best technology to perform the best commercial restoration work.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

Choose SERVPRO of East Honolulu, your local restoration experts

10/5/2019 (Permalink)

Kitchen sanitation Homeowners are wise to choose the right company,. This alone can make or break your experience and the quality of your repairs.

One important thing to note when making your selection is what the company has experience in. There are many damages that are related, such as fire leading to hazardous air quality or water damage from sprinklers. A well-rounded company will be able to handle all of these issues, whereas a specialized company might not.

What to Look for in a Restoration Company

In addition to general levels of service and scope of expertise, there are some other qualities that can help you make the best decision in restoration. Here are some of the most important qualities to look for:

A 24-Hour Response Time

Disasters tend to always happen at the most inconvenient hour, which is why our business hours are 247. No matter what time you discover damages, you can get in touch with us and have our technicians spring into action right away.

A Well-Trained Staff

Our restoration technicians’ training is something we take very seriously, which is why we use industry leader The IICRC to set our standards. Every one of our technicians is fully educated on the most up-to-date methods and equipment on the market, ensuring they perform top-notch service every time.

An Extensive Network

Though we pride ourselves on being a local business, we also have a network of other franchise locations that we can rely on when more resources are needed. Because our network is dispersed across the country, we are able to access a wide range of industry experts if necessary, enabling us to treat localized fires and large-scale storm damage incidents with the same level of service and care.

If you have experienced storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly.