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Fire & Water - Cleanup & Restoration

SERVPRO of East Honolulu’s Timeline

3/15/2023 (Permalink)

We take pride in our efficient and seamless process we employ for each and every new damage. Our customers appreciate our straight-forward methods, because time is of the essence once disaster strikes your commercial property! 

This is the essential timeline that happens once we get a claim or a call 

Within the hour: After receiving the claim or the call we contact the insured and/or the residential tenants to schedule the initial assessment. This is when we gather contact information, if there is still water, what materials are damaged...etc 

The Initial Assessment: The initial canvas of your commercial property occurs, taking pictures of the damaged structures, gaining measurements of the areas that need demolition, and simply inspecting the nature of your damage. 

Insurance Pause: Within the next few days an estimate will be drafted up by one of our technicians. This estimate will be sent to your insurance companies, and we will proceed with a treatment.  

Cleaning, Demo: When everything is approved by insurance, and the restoration process is drafted up. Our technicians will swing by the commercial property to do a controlled demolition or a thorough cleaning process. Regardless of which route one pursues this step is essentially removing the remnants of damage incurred.  

Restoration: After our technicians have finished prepping for the other contractors who restore your property. Whether that is fixing parts of drywall or replacing tile, it takes 2-3 weeks. 

Final Moments: This is when we do a final inspection, just overall inspecting the progression of restoration. Retrieving materials or tools left on site, adjusting your home to its pre-damage condition. Whether that is moving your couch, or unwrapping furniture. 

SERVPRO of East Honolulu strives to be quick and efficient after all our motto is… "Like it never even happened." Regardless of the natural disaster, you are safe in our care and we are prepared!! Taking pride in our company, means we stand with values that you can see in the field. Call us (808)395-9545.

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