Service Response Guidelines

1/2/2017 (Permalink)

• Within 1 hour from notice of loss, SERVPRO of East Honolulu will contact your Insured to arrange for service.
• Within 4 Hours of loss notification, SERVPRO of East Honolulu will be on-site to start mitigation services (if necessary).
• Within 8 business hours, a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of East Honolulu

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

        As a leader in fire and water cleanup and restoration, our number one goal is returning damage to its preloss condition, doing all we can to make it "Like it never even happened." Every SERVPRO Franchise Professional who steps onto a job site has a goal in mind. It is about total restoration of the damage and about the life of the customer being helped.
      Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered--whatever the case, with SERVPRO our goal is to make it "Like it never even happened."